Call Center Representative Jobs in South Dakota
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Technical Support Representative, Call Center
- Dakota Dunes, SD
- 12 hours ago
- Dakota Dunes, SD
- 12 hours ago
About the Team VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics...
center experience is preferred....
Job ID: 30699 Agency: Revenue Location: Pierre, SD Salary: $17.78-$18.82/hr., depending on qualifications Pay Grade: E Closing Date: Open Until Filled Why the Department of Revenue? At the...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Bilingual Customer Care Associate - Full Time
- Sioux Falls, SD
- 60+ days ago
- Sioux Falls, SD
- 60+ days ago
Location: Sioux Falls, SD Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm Job Schedule: Full-Time Company: First...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for South Dakota
Moving to South Dakota? Find some basic demographic data about South Dakota below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in South Dakota
Highest Education Level
Call Center Representatives in South Dakota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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