Call Center Representative Jobs in Lafayette Hill, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inbound Call Center Representative
- Malvern, PA (15 miles from Lafayette Hill, PA)
- 1 hour ago
- Malvern, PA (15 miles from Lafayette Hill, PA)
- 1 hour ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Malvern, PA) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
- Mount Holly, NJ (24 miles from Lafayette Hill, PA)
- 1 day ago
- Mount Holly, NJ (24 miles from Lafayette Hill, PA)
- 1 day ago
Call Center Customer Service Representative Training will be M-F 8am-5pm for 2-3 weeks Shift: M-F 8am-5pm Description - National contact center support - Handle inbound and outbound calls from new...
Call Center Representative (Temporary)
- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 1 day ago
- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 1 day ago
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams....
Remote Work- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 3 days ago
- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 3 days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Customer Care Associate I, Redi Carpet-1
- Bristol, PA (21 miles from Lafayette Hill, PA)
- 4 days ago
- Bristol, PA (21 miles from Lafayette Hill, PA)
- 4 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
- Malvern, PA (15 miles from Lafayette Hill, PA)
- 6 days ago
- Malvern, PA (15 miles from Lafayette Hill, PA)
- 6 days ago
Type:** Long Term, Ongoing Contract?**Title: **Client Relationship Associate**Pay Rate:** $23/hour**Location:** Hybrid in Malvern, PA**Responsibilities:**- Serve as the first point of contract for...
Client Support Specialist, Employee Health & Benefits
- Mount Laurel, NJ (19 miles from Lafayette Hill, PA)
- 8 days ago
- Mount Laurel, NJ (19 miles from Lafayette Hill, PA)
- 8 days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
ULINE- Call Center Representative
- Churchville, PA (15 miles from Lafayette Hill, PA)
- 9 days ago
- Churchville, PA (15 miles from Lafayette Hill, PA)
- 9 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
Customer Service Representative
- Hilltown, PA (16 miles from Lafayette Hill, PA)
- 9 days ago
- Hilltown, PA (16 miles from Lafayette Hill, PA)
- 9 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
Institutional Client Support Specialist
- Berwyn, PA (11 miles from Lafayette Hill, PA)
- 14 days ago
- Berwyn, PA (11 miles from Lafayette Hill, PA)
- 14 days ago
Envestnet is seeking an Institutional Client Support Specialist to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is...
Contact Center Representative- 1st Shift Full-Time
- Media, PA (14 miles from Lafayette Hill, PA)
- 16 days ago
- Media, PA (14 miles from Lafayette Hill, PA)
- 16 days ago
Job Description Location: Media, PA Schedule : 1st Shift 11:00 AM 7:00 PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
Contact Center Representative- 2nd Shift Full-Time (2 Positions)
- Media, PA (14 miles from Lafayette Hill, PA)
- 16 days ago
- Media, PA (14 miles from Lafayette Hill, PA)
- 16 days ago
Job Description Location: Media, PA Schedule : 2nd Shift 4 PM 11:30PM ( 37.5 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our...
- Bensalem, PA (16 miles from Lafayette Hill, PA)
- 18 days ago
- Bensalem, PA (16 miles from Lafayette Hill, PA)
- 18 days ago
Principal Mission Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in...
- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 18 days ago
- Philadelphia, PA (10 miles from Lafayette Hill, PA)
- 18 days ago
Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules...
- Media, PA (14 miles from Lafayette Hill, PA)
- 18 days ago
- Media, PA (14 miles from Lafayette Hill, PA)
- 18 days ago
Contact Center Representative PeopleShare Media, PA, US 11h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one...
Demographic Data for Lafayette Hill, PA
Moving to Lafayette Hill, PA? Find some basic demographic data about Lafayette Hill, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lafayette Hill, PA
Highest Education Level
Call Center Representatives in Lafayette Hill, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Telemarketing
- Courteous
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Troubleshooting
- Conflict Resolution
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Driving
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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