Call Center Representative Jobs in East Mc Keesport, PA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Senior Sales Call Center Rep.

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
1 day ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
1 day ago

Job Description The Lead Lending Solutions Specialist in the Account Sales department is responsible for generating new consumer loans and credit cards via proactive outbound solicitation calls to...

Client Relations Specialist

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
3 days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
3 days ago

Client Relations Specialist ASG National Pittsburgh, PA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your...

Remote Work

Customer Care Associate

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
3 days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
3 days ago

Pittsburgh, PA 3 DAYS AGO 21553903 Summary Pittsburgh, PA Competitive Salary 2 Years Experience Post-secondary academic degree, Associate degree No Commisssion 40.00 hours per week / Day Shift...

Call Center Customer Service Representative Remote

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
6 days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
6 days ago

Join a team that makes a real difference. As a Seasonal Benefit Customer Service Representative, you'll guide plan participants through the enrollment process and help them make updates to their...

Remote Work

Call Center Representative

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
19 days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
19 days ago

Well-established real estate company in search of call center representatives to join their growing team! Searching for individuals with strong customer service skills and computer proficiency....

Call Center Operator

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
23 days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
23 days ago

UPMC St. Margaret is seeking a dedicated Night Call Center Operator to handle incoming calls and ensure effective communication during night shifts. The position requires working full-time 8-hour...

Part Time Call Center Representative

United, PA (20 miles from East Mc Keesport, PA)
24 days ago

United, PA (20 miles from East Mc Keesport, PA)
24 days ago

Remote Part Time Call Center Representative Movado Group Inc. 401(k) United States, Pennsylvania Jun 03, 2025 At Movado Group, we are committed to building the strongest brands in the industry - and...

Call Center Representative - ON SITE (Pittsburgh)

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
90+ days ago

Pittsburgh, PA (5 miles from East Mc Keesport, PA)
90+ days ago

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products -...

Call Center Representative

Warrendale, PA (24 miles from East Mc Keesport, PA)
90+ days ago

Warrendale, PA (24 miles from East Mc Keesport, PA)
90+ days ago

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...

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Demographic Data for East Mc Keesport, PA

Moving to East Mc Keesport, PA? Find some basic demographic data about East Mc Keesport, PA below.

Median Age

Average Household Income

Home Value vs Household Income in East Mc Keesport, PA

Local

National

Total Population

2,098

Number of Businesses

City Size

Small

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in East Mc Keesport, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in East Mc Keesport, PA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in East Mc Keesport, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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