Call Center Representative Jobs in Dover, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Harrisburg or Halifax, PA
- Harrisburg, PA (16 miles from Dover, PA)
- 2 days ago
- Harrisburg, PA (16 miles from Dover, PA)
- 2 days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg or Halifax, PA....
Remote Work- Harrisburg, PA (16 miles from Dover, PA)
- 10 days ago
- Harrisburg, PA (16 miles from Dover, PA)
- 10 days ago
This is an onsite position located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
Customer Relations Associate - Part Time
- Harrisburg, PA (16 miles from Dover, PA)
- 10 days ago
- Harrisburg, PA (16 miles from Dover, PA)
- 10 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Customer Contact Center Specialist (Call Center)
- Gettysburg, PA (22 miles from Dover, PA)
- 60+ days ago
- Gettysburg, PA (22 miles from Dover, PA)
- 60+ days ago
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where your performance directly impacts success? If so, ACNB Bank...
Demographic Data for Dover, PA
Moving to Dover, PA? Find some basic demographic data about Dover, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dover, PA
Highest Education Level
Call Center Representatives in Dover, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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