Call Center Representative Jobs in Bally, PA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Customer Service Center Representative (Call Center)

Quakertown, PA (14 miles from Bally, PA)
23 days ago

Quakertown, PA (14 miles from Bally, PA)
23 days ago

FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and...

ULINE- Call Center Representative

Bethlehem, PA (17 miles from Bally, PA)
24 days ago

Bethlehem, PA (17 miles from Bally, PA)
24 days ago

Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer...

Call Center Specialist I

Allentown, PA (15 miles from Bally, PA)
25 days ago

Allentown, PA (15 miles from Bally, PA)
25 days ago

Job Details Job Location : Allentown, PA Position Type : Full Time Salary Range : Undisclosed Description Summary : Operates telephone system by answering incoming calls, scheduling appointments...

ULINE- Customer Service Representative

Sellersville, PA (14 miles from Bally, PA)
25 days ago

Sellersville, PA (14 miles from Bally, PA)
25 days ago

Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...

Customer Service Representative - Bilingual

Bethlehem, PA (17 miles from Bally, PA)
25 days ago

Bethlehem, PA (17 miles from Bally, PA)
25 days ago

Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...

Call Center Representative- Service BDC

Doylestown, PA (24 miles from Bally, PA)
30+ days ago

Doylestown, PA (24 miles from Bally, PA)
30+ days ago

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans?...

Call Center Representative

Doylestown, PA (24 miles from Bally, PA)
30+ days ago

Doylestown, PA (24 miles from Bally, PA)
30+ days ago

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!...

Call Center Representative

Allentown, PA (15 miles from Bally, PA)
45+ days ago

Allentown, PA (15 miles from Bally, PA)
45+ days ago

Call Center Representative Full-Time Day Shift Department CSS-Info Services Customer Service Shift Details Day Shift, 7am-3:30pm - Sun, Mon, Tues,Thurs Fri:with holiday rotation Job ID wd-JR121994 Posted...

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Demographic Data for Bally, PA

Moving to Bally, PA? Find some basic demographic data about Bally, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Bally, PA

Local

National

Total Population

1,270

Number of Businesses

City Size

Small

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Salary for Call Center Representative Jobs in Bally, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Bally, PA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Bally, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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