Call Center Representative Jobs in Albany, OR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkClient Relations Specialist (Legal)
- Salem, OR (23 miles from Albany, OR)
- 14 days ago
- Salem, OR (23 miles from Albany, OR)
- 14 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Legal Client Relations Specialist
- Salem, OR (23 miles from Albany, OR)
- 16 days ago
- Salem, OR (23 miles from Albany, OR)
- 16 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Senior Contact Center Representative - Business Banking Support
- Salem, OR (23 miles from Albany, OR)
- 18 days ago
- Salem, OR (23 miles from Albany, OR)
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Salem, OR (23 miles from Albany, OR)
- 18 days ago
- Salem, OR (23 miles from Albany, OR)
- 18 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Representative - Healthcare
- Salem, OR (23 miles from Albany, OR)
- 20 days ago
- Salem, OR (23 miles from Albany, OR)
- 20 days ago
Skills & Qualifications + Call center experience and understanding metrics/expectations + Must have excellent phone etiquette and professional demeanor + Understand how to resolve customer service issues...
Demographic Data for Albany, OR
Moving to Albany, OR? Find some basic demographic data about Albany, OR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Albany, OR
Highest Education Level
Call Center Representatives in Albany, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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