Call Center Representative Jobs in Oklahoma City, OK
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Quality Assurance Representative (Call Center)
- Oklahoma City, OK
- 6 days ago
- Oklahoma City, OK
- 6 days ago
Quality Assurance Representative (Call Center) Job ID 27756762 Location OKC, OK, 73134 Other Location Description We are seeking a detail-oriented and proactive Quality Assurance (QA)...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote Work- Edmond, OK (13 miles from Oklahoma City, OK)
- 90+ days ago
- Edmond, OK (13 miles from Oklahoma City, OK)
- 90+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research...
Req ID: 314117 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Demographic Data for Oklahoma City, OK
Moving to Oklahoma City, OK? Find some basic demographic data about Oklahoma City, OK below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oklahoma City, OK
Highest Education Level
Call Center Representatives in Oklahoma City, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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