Call Center Representative Jobs in Upper Arlington, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Virtual Branch Service Representative (Call Center)
- Kemba FCU
- Columbus, OH (8 miles from Upper Arlington, OH)
- 1 day ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 1 day ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
In Person- Equitas Health
- Columbus, OH (8 miles from Upper Arlington, OH)
- 5 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 5 days ago
Knowledge, Skills, Abilities and other Qualifications: 1 year of call center experience required. Experience in the healthcare, pharmaceutical or healthcare related industry preferred....
In Person- Staffmark
- Columbus, OH (8 miles from Upper Arlington, OH)
- 12 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 12 days ago
Previous customer service or call center experience is a plus. Strong verbal and written communication skills. Ability to work in a fast-paced environment and manage multiple tasks....
In Person- Nesco Resource
- Columbus, OH (8 miles from Upper Arlington, OH)
- 13 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 13 days ago
center experience within the last year (required) Customer service experience Small engine or automotive experience Electrical background is a plus Consistent and stable work history Ability to learn...
In PersonRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Columbus, OH (8 miles from Upper Arlington, OH)
- 17 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Columbus, OH (8 miles from Upper Arlington, OH)
- 22 days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteCall Center Specialist - Digitech - Remote
- Sarnova HC, LLC
- Dublin, OH (9 miles from Upper Arlington, OH)
- 30+ days ago
- Dublin, OH (9 miles from Upper Arlington, OH)
- 30+ days ago
Sarnova HC, LLC Position Title: Call Center Specialist - Digitech - Remote Location: Virtual | United States Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree...
RemoteCall Center Representative - Somali Speaking
- HEART OF OHIO FAMILY HEALTH CENTERS
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
Center Representative - Somali Speaking Columbus, OH 43224 Call Center Representative - Somali Speaking Overview Salary Range $20.00 Hourly Position Type Full Time Description Summary : This position...
In PersonCall Center Representative - Spanish Speaking
- HEART OF OHIO FAMILY HEALTH CENTERS
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
Center Representative - Spanish Speaking Columbus, OH 43224 Call Center Representative - Spanish Speaking Overview Salary Range $20.00 Hourly Position Type Full Time Description Summary : This position...
In Person- HEART OF OHIO FAMILY HEALTH CENTERS
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 45+ days ago
Center Representative Columbus, OH 43224 Call Center Representative Overview Salary Range $20.00 Hourly Position Type Full Time Description Summary : This position supports the Organization in the...
In PersonClient Support Specialist - Greater Columbus, OH Area (REMOTE)
- Fidelity
- Columbus, OH (8 miles from Upper Arlington, OH)
- 60+ days ago
- Columbus, OH (8 miles from Upper Arlington, OH)
- 60+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed be low: Columbus As a...
In PersonDemographic Data for Upper Arlington, OH
Moving to Upper Arlington, OH? Find some basic demographic data about Upper Arlington, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Upper Arlington, OH
Highest Education Level
Call Center Representatives in Upper Arlington, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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