Call Center Representative Jobs in Parma, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Outbound Call Center Representative
- Independence, OH (4 miles from Parma, OH)
- 21 hours ago
- Independence, OH (4 miles from Parma, OH)
- 21 hours ago
Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...
Remote WorkCustomer Care Associate (Onsite)
- Broadview Heights, OH (5 miles from Parma, OH)
- 5 days ago
- Broadview Heights, OH (5 miles from Parma, OH)
- 5 days ago
Job Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...
- Cleveland, OH (8 miles from Parma, OH)
- 6 days ago
- Cleveland, OH (8 miles from Parma, OH)
- 6 days ago
Client Relations Specialist ASG National Cleveland, OH, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkInsight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote WorkInsight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote WorkCall Center Associate - Bilingual French Speaking
- Cleveland, OH (8 miles from Parma, OH)
- 27 days ago
- Cleveland, OH (8 miles from Parma, OH)
- 27 days ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
- Hudson, OH (17 miles from Parma, OH)
- 45+ days ago
- Hudson, OH (17 miles from Parma, OH)
- 45+ days ago
At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
- Hudson, OH (17 miles from Parma, OH)
- 45+ days ago
- Hudson, OH (17 miles from Parma, OH)
- 45+ days ago
At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...
- Hudson, OH (17 miles from Parma, OH)
- 60+ days ago
- Hudson, OH (17 miles from Parma, OH)
- 60+ days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
- Warrensville Heights, OH (13 miles from Parma, OH)
- 60+ days ago
- Warrensville Heights, OH (13 miles from Parma, OH)
- 60+ days ago
We have several openings for a full-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - South Pointe - 20000 Harvard Rd, Warrensville Heights, OH 44122. Note: online applications...
Demographic Data for Parma, OH
Moving to Parma, OH? Find some basic demographic data about Parma, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Parma, OH
Highest Education Level
Call Center Representatives in Parma, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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