Call Center Representative Jobs in Macedonia, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Outbound Call Center Representative
- Cleveland, OH (16 miles from Macedonia, OH)
- 3 hours ago
- Cleveland, OH (16 miles from Macedonia, OH)
- 3 hours ago
Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...
Remote WorkCustomer Care Associate (Onsite)
- Broadview Heights, OH (9 miles from Macedonia, OH)
- 2 days ago
- Broadview Heights, OH (9 miles from Macedonia, OH)
- 2 days ago
Job Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...
- Cleveland, OH (16 miles from Macedonia, OH)
- 3 days ago
- Cleveland, OH (16 miles from Macedonia, OH)
- 3 days ago
Client Relations Specialist ASG National Cleveland, OH, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote Work- Cleveland, OH (16 miles from Macedonia, OH)
- 4 days ago
- Cleveland, OH (16 miles from Macedonia, OH)
- 4 days ago
We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be...
Remote (Ohio) Customer Care Associate
- Parma, OH (13 miles from Macedonia, OH)
- 13 days ago
- Parma, OH (13 miles from Macedonia, OH)
- 13 days ago
Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote WorkRemote (Ohio) Customer Care Associate - 2nd Shift
- Parma, OH (13 miles from Macedonia, OH)
- 13 days ago
- Parma, OH (13 miles from Macedonia, OH)
- 13 days ago
Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote Work- Twinsburg, OH (2 miles from Macedonia, OH)
- 19 days ago
- Twinsburg, OH (2 miles from Macedonia, OH)
- 19 days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Akron, OH (18 miles from Macedonia, OH)
- 20 days ago
- Akron, OH (18 miles from Macedonia, OH)
- 20 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkCall Center Associate - Bilingual French Speaking
- Cleveland, OH (16 miles from Macedonia, OH)
- 24 days ago
- Cleveland, OH (16 miles from Macedonia, OH)
- 24 days ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
- Hudson, OH (5 miles from Macedonia, OH)
- 60+ days ago
- Hudson, OH (5 miles from Macedonia, OH)
- 60+ days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
- Warrensville Heights, OH (11 miles from Macedonia, OH)
- 60+ days ago
- Warrensville Heights, OH (11 miles from Macedonia, OH)
- 60+ days ago
We have several openings for a full-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - South Pointe - 20000 Harvard Rd, Warrensville Heights, OH 44122. Note: online applications...
Demographic Data for Macedonia, OH
Moving to Macedonia, OH? Find some basic demographic data about Macedonia, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Macedonia, OH
Highest Education Level
Call Center Representatives in Macedonia, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »