Call Center Representative Jobs in Cuyahoga Falls, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Client Support Specialist - Greater Cleveland, OH Area

  • Woodmere, OH (23 miles from Cuyahoga Falls, OH)
  • 4 days ago
  • Woodmere, OH (23 miles from Cuyahoga Falls, OH)
  • 4 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Representative Spanish Bilingual - Roadside Assistance

  • Independence, OH (19 miles from Cuyahoga Falls, OH)
  • 6 days ago
  • Independence, OH (19 miles from Cuyahoga Falls, OH)
  • 6 days ago

Call Center Representative Spanish Bilingual - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first...

Remote Work

OHIO only - Work at Home Fundraising/Sales Call Center Representative

  • Akron, OH (7 miles from Cuyahoga Falls, OH)
  • 25 days ago
  • Akron, OH (7 miles from Cuyahoga Falls, OH)
  • 25 days ago

Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...

Outbound Call Center Representative

  • Independence, OH (19 miles from Cuyahoga Falls, OH)
  • 26 days ago
  • Independence, OH (19 miles from Cuyahoga Falls, OH)
  • 26 days ago

Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...

Remote Work

Customer Care Associate (Onsite)

  • Broadview Heights, OH (15 miles from Cuyahoga Falls, OH)
  • 30+ days ago
  • Broadview Heights, OH (15 miles from Cuyahoga Falls, OH)
  • 30+ days ago

Job Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...

Call Center Agents

  • Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
  • 45+ days ago
  • Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
  • 45+ days ago

Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

  • Akron, OH (7 miles from Cuyahoga Falls, OH)
  • 45+ days ago
  • Akron, OH (7 miles from Cuyahoga Falls, OH)
  • 45+ days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Call Center Representative

  • Hudson, OH (6 miles from Cuyahoga Falls, OH)
  • 90+ days ago
  • Hudson, OH (6 miles from Cuyahoga Falls, OH)
  • 90+ days ago

Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....

Demographic Data for Cuyahoga Falls, OH

Moving to Cuyahoga Falls, OH? Find some basic demographic data about Cuyahoga Falls, OH below.

Local
National
47,989
1,070
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Cuyahoga Falls, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cuyahoga Falls, OH offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cuyahoga Falls, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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