Call Center Representative Jobs in Penrose, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Call Center Rep)
- Pickens, SC (23 miles from Penrose, NC)
- 4 days ago
- Pickens, SC (23 miles from Penrose, NC)
- 4 days ago
Job Opening (Pickens Division) Call Center Representative June 23, 2025 The Call Center Department will be accepting applications for the position of Call Center Representative in our Pickens division...
Customer Care Associate-Family Medicine-Biltmore
- Asheville, NC (23 miles from Penrose, NC)
- 19 days ago
- Asheville, NC (23 miles from Penrose, NC)
- 19 days ago
JOB SUMMARY: The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience....
Banking Call Center Specialist
- Travelers Rest, SC (17 miles from Penrose, NC)
- 30+ days ago
- Travelers Rest, SC (17 miles from Penrose, NC)
- 30+ days ago
center experience....
- Asheville, NC (23 miles from Penrose, NC)
- 30+ days ago
- Asheville, NC (23 miles from Penrose, NC)
- 30+ days ago
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position...
Demographic Data for Penrose, NC
Moving to Penrose, NC? Find some basic demographic data about Penrose, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Penrose, NC
Highest Education Level
Call Center Representatives in Penrose, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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