Call Center Representative Jobs in Moyock, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Chesapeake, VA (20 miles from Moyock, NC)
- 1 day ago
- Chesapeake, VA (20 miles from Moyock, NC)
- 1 day ago
Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a...
Medical Call Center Representative
- Chesapeake, VA (20 miles from Moyock, NC)
- 3 days ago
- Chesapeake, VA (20 miles from Moyock, NC)
- 3 days ago
Benefits: 401(k) Dental insurance Health insurance Vision insurance Medical Call Center Representative for our busy ENT Practice- CALL CENTER LOCATED IN VIRGINIA BEACH THIS IS AN IN PERSON POSITION-...
Client Relations Specialist - Bookkeeping
- Chesapeake, VA (20 miles from Moyock, NC)
- 45+ days ago
- Chesapeake, VA (20 miles from Moyock, NC)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Chesapeake, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkDemographic Data for Moyock, NC
Moving to Moyock, NC? Find some basic demographic data about Moyock, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Moyock, NC
Highest Education Level
Call Center Representatives in Moyock, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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