Call Center Representative Jobs in Cramerton, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Charlotte, NC (13 miles from Cramerton, NC)
- 1 day ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 1 day ago
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
Bilingual Call Center Rep - Polish
- Charlotte, NC (13 miles from Cramerton, NC)
- 10 days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 10 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Remote WorkBilingual Call Center Rep - Mandarin/Cantonese
- Charlotte, NC (13 miles from Cramerton, NC)
- 11 days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 11 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
- Charlotte, NC (13 miles from Cramerton, NC)
- 13 days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 13 days ago
About the company: Our client is a service and technology-oriented insurance company providing retirement solutions. With a focus on intentional innovation, ease of use, and partnership, we...
Client Support Specialist, Business Insurance
- Charlotte, NC (13 miles from Cramerton, NC)
- 24 days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 24 days ago
Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by...
Patient Connection Specialist - Outreach Services FT Days
- Charlotte, NC (13 miles from Cramerton, NC)
- 28 days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 28 days ago
Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred....
Bilingual Call Center Representative
- Charlotte, NC (13 miles from Cramerton, NC)
- 90+ days ago
- Charlotte, NC (13 miles from Cramerton, NC)
- 90+ days ago
Call center experience preferred....
Demographic Data for Cramerton, NC
Moving to Cramerton, NC? Find some basic demographic data about Cramerton, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cramerton, NC
Highest Education Level
Call Center Representatives in Cramerton, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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