Call Center Representative Jobs in Carrboro, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Professional - IV
- Cary, NC (19 miles from Carrboro, NC)
- 9 days ago
- Cary, NC (19 miles from Carrboro, NC)
- 9 days ago
We are seeking a skilled and customer-focused Service Support Specialist to join our team in Cary, NJ. This hybrid role requires a proactive individual with strong communication skills and a...
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
2nd Shift Call Center Representative
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
2nd Shift Call Center Representative Call Center & Customer Service $ 18 - $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY...
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
- Cary, NC (19 miles from Carrboro, NC)
- 18 days ago
Call Center Representative Call Center & Customer Service $ 18 - $ 20.40 / Hour location_on Cary, North Carolina work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
Our Company We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in...
Call Center Associate Food & Nutrition Services
- Chapel Hill, NC (4 miles from Carrboro, NC)
- 30+ days ago
- Chapel Hill, NC (4 miles from Carrboro, NC)
- 30+ days ago
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Maintains...
Call Center Customer Service Professional
- Cary, NC (19 miles from Carrboro, NC)
- 30+ days ago
- Cary, NC (19 miles from Carrboro, NC)
- 30+ days ago
Provide information to the customer regarding the current status or resolution Qualifications for the Call Center Customer Service Professional: previous call center experience telecommunications previous...
- Durham, NC (11 miles from Carrboro, NC)
- 60+ days ago
- Durham, NC (11 miles from Carrboro, NC)
- 60+ days ago
100% on site Location: 14 Moore Drive, Durham, NC Shift/Schedule: Friday- Sunday 11:00am-11:30pm **potential temp to perm role** JOB SUMMARY: The Communications Center Operator II is responsible...
Demographic Data for Carrboro, NC
Moving to Carrboro, NC? Find some basic demographic data about Carrboro, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Carrboro, NC
Highest Education Level
Call Center Representatives in Carrboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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