Call Center Representative Jobs in Staten Island, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote After Training - Call Center Representative
- New York, NY (10 miles from Staten Island, NY)
- 7 hours ago
- New York, NY (10 miles from Staten Island, NY)
- 7 hours ago
Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi Provide customer service to registered shareholders through inbound and outbound call lists....
Call Center Representative- Training ON-SITE Then REMOTE
- New York, NY (10 miles from Staten Island, NY)
- 8 hours ago
- New York, NY (10 miles from Staten Island, NY)
- 8 hours ago
TEKsystems is looking to hire several Call Center Representatives to work for a client in the New York, NY area....
- Bronx, NY (16 miles from Staten Island, NY)
- 11 hours ago
- Bronx, NY (16 miles from Staten Island, NY)
- 11 hours ago
Impact Supports Bank performance, profitability and reputation by ensuring excellent customer service and an efficient online presence. Responsibilities Provides customer sales and service by...
Call Center Rep 718-676-8163 Immediate openings
- Brooklyn, NY (7 miles from Staten Island, NY)
- 21 hours ago
- Brooklyn, NY (7 miles from Staten Island, NY)
- 21 hours ago
Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...
Call Center Representative-Family Call Center
- Queens Village, NY (19 miles from Staten Island, NY)
- 1 day ago
- Queens Village, NY (19 miles from Staten Island, NY)
- 1 day ago
NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center....
Client Support Specialist, Employee Health & Benefits
- New York, NY (10 miles from Staten Island, NY)
- 1 day ago
- New York, NY (10 miles from Staten Island, NY)
- 1 day ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
- New Hyde Park, NY (23 miles from Staten Island, NY)
- 2 days ago
- New Hyde Park, NY (23 miles from Staten Island, NY)
- 2 days ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
Banking Call Center Representative
- Basking Ridge, NJ (24 miles from Staten Island, NY)
- 2 days ago
- Basking Ridge, NJ (24 miles from Staten Island, NY)
- 2 days ago
Requirements: Minimum of two years of experience in a customer service capacity, high volume call center experience is preferred. Prior banking experience is preferred....
Remote WorkClient Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ (19 miles from Staten Island, NY)
- 2 days ago
- Saddle Brook, NJ (19 miles from Staten Island, NY)
- 2 days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Call Center Specialist - Work From Home
- Union City, NJ (10 miles from Staten Island, NY)
- 3 days ago
- Union City, NJ (10 miles from Staten Island, NY)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Associate II (Bilingual English/Spanish)
- Bronx, NY (16 miles from Staten Island, NY)
- 5 days ago
- Bronx, NY (16 miles from Staten Island, NY)
- 5 days ago
Position Summary: The Call Center Associate II will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and...
Customer Care Associate - Remote
- Long Island City, NY (11 miles from Staten Island, NY)
- 6 days ago
- Long Island City, NY (11 miles from Staten Island, NY)
- 6 days ago
Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates Job Description: Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority...
Bilingual Client Support Specialist - English/Spanish
- Parsippany, NJ (22 miles from Staten Island, NY)
- 7 days ago
- Parsippany, NJ (22 miles from Staten Island, NY)
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
- Parsippany, NJ (22 miles from Staten Island, NY)
- 7 days ago
- Parsippany, NJ (22 miles from Staten Island, NY)
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Contact Center Representative - Bellevue (Clerical Associate Level IV), Call Center
- New York, NY (10 miles from Staten Island, NY)
- 8 days ago
- New York, NY (10 miles from Staten Island, NY)
- 8 days ago
center operations, customer service and with strong communication skills Highly detail-oriented with the ability to properly prioritize Self-motivated with the ability to work independently Critical...
Demographic Data for Staten Island, NY
Moving to Staten Island, NY? Find some basic demographic data about Staten Island, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Staten Island, NY
Highest Education Level
Call Center Representatives in Staten Island, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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