Call Center Representative Jobs in Jericho, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 39 Jobs

Call Center Operator

Garden City, NY (6 miles from Jericho, NY)
2 days ago

Garden City, NY (6 miles from Jericho, NY)
2 days ago

EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelors Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...

Customer Care Associate (Cantonese and Mandarin)

Brooklyn, NY (24 miles from Jericho, NY)
2 days ago

Brooklyn, NY (24 miles from Jericho, NY)
2 days ago

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...

Call Center Representative

New Rochelle, NY (15 miles from Jericho, NY)
2 days ago

New Rochelle, NY (15 miles from Jericho, NY)
2 days ago

We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....

Client Support Specialist

New York, NY (23 miles from Jericho, NY)
2 days ago

New York, NY (23 miles from Jericho, NY)
2 days ago

About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...

Remote Work

Call Center Representative II (Mutual Funds, Inbound)

New York, NY (23 miles from Jericho, NY)
3 days ago

New York, NY (23 miles from Jericho, NY)
3 days ago

Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...

Call Center Representative (000290)

New York, NY (23 miles from Jericho, NY)
8 days ago

New York, NY (23 miles from Jericho, NY)
8 days ago

Call Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....

Contact Center Agent I

New York, NY (23 miles from Jericho, NY)
10 days ago

New York, NY (23 miles from Jericho, NY)
10 days ago

center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....

Call Center Representative

New York, NY (23 miles from Jericho, NY)
10 days ago

New York, NY (23 miles from Jericho, NY)
10 days ago

The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...

Contact Center Agent I (Upstate NY Region)

New York, NY (23 miles from Jericho, NY)
11 days ago

New York, NY (23 miles from Jericho, NY)
11 days ago

Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...

Remote Work

New Business Call Center Representative 92041

New York, NY (23 miles from Jericho, NY)
12 days ago

New York, NY (23 miles from Jericho, NY)
12 days ago

At New York Life, we're looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....

Call Center Representative

Melville, NY (7 miles from Jericho, NY)
16 days ago

Melville, NY (7 miles from Jericho, NY)
16 days ago

Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at timesUpdate patient demographics and pre-register in EPIC, training will be providedCapture, enter and report...

Call Center Representative - VIVO Pharmacy (Onsite)

Lake Success, NY (8 miles from Jericho, NY)
17 days ago

Lake Success, NY (8 miles from Jericho, NY)
17 days ago

Call Center Representative - VIVO Pharmacy (Onsite) Northwell Health $41,780.00 - $64,340.00 / yr Jun 12, 2025 Job Description Operates the telephone console, performs communication activities and responsible...

Call Center Agent, Leasing

New York, NY (23 miles from Jericho, NY)
17 days ago

New York, NY (23 miles from Jericho, NY)
17 days ago

Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...

Call Center Rep $21/HR - Immediate Hire

White Plains, NY (20 miles from Jericho, NY)
20 days ago

White Plains, NY (20 miles from Jericho, NY)
20 days ago

IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED, START IMMEDIATLEY OPPORTUNITY TO WORK WITH ONE OF THE LARGEST INSURANCE/RETIREMENT BENEFIT ORGANIZATIONS IN THE AREA MONDAY - FRIDAY 11AM- 8PM, MUST BE FLEXIBLE...

Call Center Representative

Great Neck, NY (8 miles from Jericho, NY)
24 days ago

Great Neck, NY (8 miles from Jericho, NY)
24 days ago

Call Center Representative Vaco $19.00 - $21.00 / hr United States, York, Great Neck Jun 05, 2025 Organization: Well-known Orthopedic Practice Role:Call Center Representative Pay Rate: $19-20/hr Location...

View all 39 jobs

Demographic Data for Jericho, NY

Moving to Jericho, NY? Find some basic demographic data about Jericho, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Jericho, NY

Local

National

Total Population

13,084

Number of Businesses

1,035

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Jericho, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Jericho, NY offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Jericho, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »