Call Center Representative Jobs in Cicero, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Call Center Representative - Full Time

Syracuse, NY (8 miles from Cicero, NY)
1 day ago

Syracuse, NY (8 miles from Cicero, NY)
1 day ago

Employment Type: Full time Shift: Rotating Shift Description: Full Time - Hours will vary. Business hours are 7 days a week from 5:30am - 7pm. Opportunity to work from home one day a week once...

Remote Work

Call Center Representative - Part Time

Syracuse, NY (8 miles from Cicero, NY)
6 days ago

Syracuse, NY (8 miles from Cicero, NY)
6 days ago

Employment Type: Full time Shift: Rotating Shift Description: Full Time - Hours will vary. Business hours are 7 days a week from 5:30am - 7pm. Opportunity to work from home one day a week once...

Remote Work

Call Center Customer Service Representative $19 hourly

Liverpool, NY (7 miles from Cicero, NY)
8 days ago

Liverpool, NY (7 miles from Cicero, NY)
8 days ago

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...

Contact Center Agent I

Oneida, NY (23 miles from Cicero, NY)
8 days ago

Oneida, NY (23 miles from Cicero, NY)
8 days ago

Pay Range: $17.50 - $21.53The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...

Call Center Representative -1st shifts

Syracuse, NY (8 miles from Cicero, NY)
10 days ago

Syracuse, NY (8 miles from Cicero, NY)
10 days ago

Previous call center experience preferred. Proficiency in customer service software and multitasking. Benefits: $18/hr + shift differentials based on scheduling....

Pre Registration/Call Center Customer Service Secretary

Syracuse, NY (8 miles from Cicero, NY)
10 days ago

Syracuse, NY (8 miles from Cicero, NY)
10 days ago

Job Summary: Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments. Obtains required demographics and insurance data and enters information...

Call Center Representative

East Syracuse, NY (4 miles from Cicero, NY)
14 days ago

East Syracuse, NY (4 miles from Cicero, NY)
14 days ago

Call Center Representative Location: East Syracuse, NY Job ID: #71386 Pay Range: $16-19 Our customer base is end users of our equipment....

Call Center Representative - PM shifts!

Syracuse, NY (8 miles from Cicero, NY)
15 days ago

Syracuse, NY (8 miles from Cicero, NY)
15 days ago

Previous call center experience preferred. Proficiency in customer service software and multitasking. Benefits: $18/hr + shift differentials based on scheduling....

Call Center Representative -1st shifts

Syracuse, NY (8 miles from Cicero, NY)
19 days ago

Syracuse, NY (8 miles from Cicero, NY)
19 days ago

Previous call center experience preferred. Proficiency in customer service software and multitasking. Benefits: $18/hr + shift differentials based on scheduling....

Call Center Representative

East Syracuse, NY (4 miles from Cicero, NY)
45+ days ago

East Syracuse, NY (4 miles from Cicero, NY)
45+ days ago

Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise!...

Contact Center Agent

Oneida, NY (23 miles from Cicero, NY)
60+ days ago

Oneida, NY (23 miles from Cicero, NY)
60+ days ago

Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...

Bilingual Call Center Customer Service Representative $20 hourly

Liverpool, NY (7 miles from Cicero, NY)
60+ days ago

Liverpool, NY (7 miles from Cicero, NY)
60+ days ago

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...

Pharmacy Call Center Representative

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Job Summary: The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient pharmacy locations....

Work From Home Call Center Representative

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Overview Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries,...

Remote Work

Ambulatory Call Center Representative

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Syracuse, NY (8 miles from Cicero, NY)
90+ days ago

Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center....

Remote Work

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Demographic Data for Cicero, NY

Moving to Cicero, NY? Find some basic demographic data about Cicero, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Cicero, NY

Local

National

Total Population

17,485

Number of Businesses

468

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Cicero, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cicero, NY offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cicero, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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