Call Center Representative Jobs in Brighton, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-13 of 13 Jobs

Client Support Specialist- Intern

AmeriLife
Rochester, NY (3 miles from Brighton, NY)
1 day ago

Rochester, NY (3 miles from Brighton, NY)
1 day ago

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance...

In Person Internship

Call Center Representative (Bilingual)

Planned Parenthood
Rochester, NY (3 miles from Brighton, NY)
5 days ago

Rochester, NY (3 miles from Brighton, NY)
5 days ago

Job Type Full-time Description Call Center Representative (Bilingual Preferred) Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education...

In Person

Call Center Representative

Planned Parenthood
Rochester, NY (3 miles from Brighton, NY)
5 days ago

Rochester, NY (3 miles from Brighton, NY)
5 days ago

Job Type Full-time Description Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals...

In Person

Customer Care Associate

943366404 CoreLogic Tax Services, LLC
West Henrietta, NY (9 miles from Brighton, NY)
14 days ago

West Henrietta, NY (9 miles from Brighton, NY)
14 days ago

Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9...

Hybrid

Contact Center Customer Care Associate

CoreLogic
Rochester, NY (3 miles from Brighton, NY)
15 days ago

Rochester, NY (3 miles from Brighton, NY)
15 days ago

Hybrid

Call Center Representatives

Spectrum
Rochester, NY (3 miles from Brighton, NY)
16 days ago

Rochester, NY (3 miles from Brighton, NY)
16 days ago

Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....

In Person

Supervisor, Patient Service Representatives Call Center

Trillium Health
Rochester, NY (3 miles from Brighton, NY)
21 days ago

Rochester, NY (3 miles from Brighton, NY)
21 days ago

Job Title: Supervisor, Call Center PSRs Department: Clinic Position Type: Full-Time FLSA: Non-Exempt Job Summary: Join us in leading a missiondriven team committed to innovation, collaboration,...

In Person

Call Center Representative-2

University of Rochester
Brighton, NY
30+ days ago

Brighton, NY
30+ days ago

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...

In Person

Call Center Representative

University of Rochester
Rochester, NY (3 miles from Brighton, NY)
30+ days ago

Rochester, NY (3 miles from Brighton, NY)
30+ days ago

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...

In Person

Call Center Representative II

University of Rochester
Rochester, NY (3 miles from Brighton, NY)
90+ days ago

Rochester, NY (3 miles from Brighton, NY)
90+ days ago

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...

In Person

Call Center Representative

Cellular Sales
Rochester, NY (3 miles from Brighton, NY)
90+ days ago

Rochester, NY (3 miles from Brighton, NY)
90+ days ago

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...

In Person

Call Center- Customer Service Representative

Goldfish Swim School
Rochester, NY (3 miles from Brighton, NY)
90+ days ago

Rochester, NY (3 miles from Brighton, NY)
90+ days ago

Responsive recruiter We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid...

In Person

Call Center Representative - Debt Counselor 2457 121725

Continental Service Group
Fairport, NY (6 miles from Brighton, NY)
90+ days ago

Fairport, NY (6 miles from Brighton, NY)
90+ days ago

Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week, every Tuesday, Wednesday...

Hybrid

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Demographic Data for Brighton, NY

Moving to Brighton, NY? Find some basic demographic data about Brighton, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Brighton, NY

Local

National

Total Population

20,201,017

Number of Businesses

534,422

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Brighton, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Brighton, NY offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Brighton, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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