Call Center Representative Jobs in Brentwood, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Representative

New Hyde Park, NY (22 miles from Brentwood, NY)
2 days ago

New Hyde Park, NY (22 miles from Brentwood, NY)
2 days ago

Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...

Call Center Representative

Melville, NY (7 miles from Brentwood, NY)
24 days ago

Melville, NY (7 miles from Brentwood, NY)
24 days ago

Call Center Representative Location: Melville, NY (onsite NOT remote) Schedule: Monday-Friday 9AM-5PM full time Job Description: We are seeking a dedicated and detail-oriented individual to join our...

Call Center Representative

Port Jefferson Station, NY (14 miles from Brentwood, NY)
27 days ago

Port Jefferson Station, NY (14 miles from Brentwood, NY)
27 days ago

Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....

Call Center Representative - VIVO Pharmacy (Onsite)

New Hyde Park, NY (22 miles from Brentwood, NY)
29 days ago

New Hyde Park, NY (22 miles from Brentwood, NY)
29 days ago

Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Full Time, HYBRID, Days, Offsite

Huntington, NY (10 miles from Brentwood, NY)
29 days ago

Huntington, NY (10 miles from Brentwood, NY)
29 days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

Patient Services Representative- Call Center, Hicksville, Long Island, New York, HYBRID, Full Time Days, Offsite

Huntington, NY (10 miles from Brentwood, NY)
29 days ago

Huntington, NY (10 miles from Brentwood, NY)
29 days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

Call Center Representative-VIVO Pharmacy

Lake Success, NY (24 miles from Brentwood, NY)
30+ days ago

Lake Success, NY (24 miles from Brentwood, NY)
30+ days ago

Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...

Contact Center Representative

Hauppauge, NY (4 miles from Brentwood, NY)
90+ days ago

Hauppauge, NY (4 miles from Brentwood, NY)
90+ days ago

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of...

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Part Time, Days, HYBRID, Offsite

Huntington, NY (10 miles from Brentwood, NY)
90+ days ago

Huntington, NY (10 miles from Brentwood, NY)
90+ days ago

Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...

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Demographic Data for Brentwood, NY

Moving to Brentwood, NY? Find some basic demographic data about Brentwood, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Brentwood, NY

Local

National

Total Population

62,193

Number of Businesses

933

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Brentwood, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Brentwood, NY offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Brentwood, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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