Call Center Representative Jobs in Iselin, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative/CSR
- Edison, NJ (5 miles from Iselin, NJ)
- moments ago
- Edison, NJ (5 miles from Iselin, NJ)
- moments ago
Call Center Representative/CSR Location: Edison, New Jersey 8817 Duration: 4+ Months, Contract Shift Details: Monday-Wednesday, Friday-Saturday (Sunday and Thursday off) 8am-4:30pm OR Monday, Wednesday...
Bilingual Call Center Customer Service Rep - Remote
- Brooklyn, NY (19 miles from Iselin, NJ)
- 16 hours ago
- Brooklyn, NY (19 miles from Iselin, NJ)
- 16 hours ago
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkCustomer Care Associate (Cantonese and Mandarin)
- New York, NY (20 miles from Iselin, NJ)
- 20 hours ago
- New York, NY (20 miles from Iselin, NJ)
- 20 hours ago
Job Order Number: DG0235553 Job Title: Customer Care Associate (Cantonese and Mandarin) Company: Centene Corporation Location: BROOKLYN, NY Salary: Education: Information Not Provided Experience:...
Senior Customer Care Associate
- New York, NY (20 miles from Iselin, NJ)
- 22 hours ago
- New York, NY (20 miles from Iselin, NJ)
- 22 hours ago
Senior Customer Care Associate at Lattice New York Senior Customer Care at Lattice The Senior Customer Care Associate is a trusted advisor for our customers and internal team members. You'll...
This remote US-based role of Participant Recruiter is critical to the success of our clients research studies. The focus is on recruiting qualified participants while ensuring seamless...
Remote WorkCall Center Representative (Temporary)
- Newark, NJ (13 miles from Iselin, NJ)
- 1 day ago
- Newark, NJ (13 miles from Iselin, NJ)
- 1 day ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCall Center Agent contract in New York, NY - Make $1161 - $1391/week (Job #29453
- New York, NY (20 miles from Iselin, NJ)
- 1 day ago
- New York, NY (20 miles from Iselin, NJ)
- 1 day ago
Aya Healthcare has an immediate opening for the following position: Call Center Agent in New York, NY. This is a 13-week contract position that requires at least one year of Call Center Agent...
- New York, NY (20 miles from Iselin, NJ)
- 5 days ago
- New York, NY (20 miles from Iselin, NJ)
- 5 days ago
About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...
Remote WorkCall Center Representative II (Mutual Funds, Inbound)
- New York, NY (20 miles from Iselin, NJ)
- 5 days ago
- New York, NY (20 miles from Iselin, NJ)
- 5 days ago
Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Morristown, NJ (17 miles from Iselin, NJ)
- 6 days ago
- Morristown, NJ (17 miles from Iselin, NJ)
- 6 days ago
Requirements for Call Center Representative s: Call center experience a plus * Basic computer skills * Good phone etiquette * MUST have good Phone Etiquette #IND8 PeopleShare is the leading Staffing...
- Newark, NJ (13 miles from Iselin, NJ)
- 9 days ago
- Newark, NJ (13 miles from Iselin, NJ)
- 9 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote WorkCall Center Representative (000290)
- New York, NY (20 miles from Iselin, NJ)
- 10 days ago
- New York, NY (20 miles from Iselin, NJ)
- 10 days ago
Call Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....
- New York, NY (20 miles from Iselin, NJ)
- 13 days ago
- New York, NY (20 miles from Iselin, NJ)
- 13 days ago
center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....
- New York, NY (20 miles from Iselin, NJ)
- 13 days ago
- New York, NY (20 miles from Iselin, NJ)
- 13 days ago
The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...
Contact Center Agent I (Upstate NY Region)
- New York, NY (20 miles from Iselin, NJ)
- 14 days ago
- New York, NY (20 miles from Iselin, NJ)
- 14 days ago
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkDemographic Data for Iselin, NJ
Moving to Iselin, NJ? Find some basic demographic data about Iselin, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Iselin, NJ
Highest Education Level
Call Center Representatives in Iselin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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