Call Center Representative Jobs in Florence, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 23 Jobs

Call Center Representative - 12-8

Warminster, PA (15 miles from Florence, NJ)
4 days ago

Warminster, PA (15 miles from Florence, NJ)
4 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Overnight Call Center Rep

Warminster, PA (15 miles from Florence, NJ)
4 days ago

Warminster, PA (15 miles from Florence, NJ)
4 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Call Center Associate

Middle City West, PA (22 miles from Florence, NJ)
5 days ago

Middle City West, PA (22 miles from Florence, NJ)
5 days ago

PeopleShare is currently hiring Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will...

Contact Center Representative

Trenton, NJ (7 miles from Florence, NJ)
6 days ago

Trenton, NJ (7 miles from Florence, NJ)
6 days ago

Job Order Number: DE9940318 Job Title: Contact Center Representative Company: Intermountain Health Location: Trenton, NJ Salary: Education: Less Than High School Experience: None Hours: Duration:...

Call Center Agents

Trenton, NJ (7 miles from Florence, NJ)
7 days ago

Trenton, NJ (7 miles from Florence, NJ)
7 days ago

center experience preferred Bilingual Spanish is a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available...

Call Center Representative - OHS Team

Warminster, PA (15 miles from Florence, NJ)
10 days ago

Warminster, PA (15 miles from Florence, NJ)
10 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Outbound Call Center Rep

Warminster, PA (15 miles from Florence, NJ)
13 days ago

Warminster, PA (15 miles from Florence, NJ)
13 days ago

Warminster, PA 1 DAYS AGO 21694171 Summary Warminster, PA $15.00 - $15.00 per Hour 6 Months Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...

Call Center Representative

Warminster, PA (15 miles from Florence, NJ)
13 days ago

Warminster, PA (15 miles from Florence, NJ)
13 days ago

Warminster, PA 1 DAYS AGO 21694182 Summary Warminster, PA $16.00 - $16.00 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week /...

Call Center Representative - App Services

Warminster, PA (15 miles from Florence, NJ)
20 days ago

Warminster, PA (15 miles from Florence, NJ)
20 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Contact Center Representative - Bilingual (Fulltime, In-Office)

Bristol, PA (1 mile from Florence, NJ)
21 days ago

Bristol, PA (1 mile from Florence, NJ)
21 days ago

The Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs. Schedule: Monday-Friday: 11:00 AM...

Drug Testing Call Center Rep

Warminster, PA (15 miles from Florence, NJ)
21 days ago

Warminster, PA (15 miles from Florence, NJ)
21 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

Child Support Call Center Agent

Hightstown, NJ (17 miles from Florence, NJ)
22 days ago

Hightstown, NJ (17 miles from Florence, NJ)
22 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Client Support Specialist - Greater Philadelphia, PA Area

Warrington, PA (20 miles from Florence, NJ)
27 days ago

Warrington, PA (20 miles from Florence, NJ)
27 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Child Support Call Center Agent

Hamilton, NJ (8 miles from Florence, NJ)
30+ days ago

Hamilton, NJ (8 miles from Florence, NJ)
30+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Call Center Representative

Florence, NJ
30+ days ago

Florence, NJ
30+ days ago

If you need assistance applying for this position, please call Human Resources at ... ext. 1124 or 1197 Call Center Representative We are seeking a skilled Call Center Representative....

View all 23 jobs

Demographic Data for Florence, NJ

Moving to Florence, NJ? Find some basic demographic data about Florence, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Florence, NJ

Local

National

Total Population

5,943

Number of Businesses

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Florence, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Florence, NJ offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Florence, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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