Call Center Representative Jobs in West Lebanon, NH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Access Representative/Call Center Representative, - Clinical Practice
- Claremont, NH (20 miles from West Lebanon, NH)
- 5 days ago
- Claremont, NH (20 miles from West Lebanon, NH)
- 5 days ago
We are looking for a compassionate and detail-oriented Call Center Representative to join our team....
Patient Access Representative Call Center - Clinical Practice
- Claremont, NH (20 miles from West Lebanon, NH)
- 13 days ago
- Claremont, NH (20 miles from West Lebanon, NH)
- 13 days ago
Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community? At Valley Regional Hospital, patients are the...
Dietetic Aide/Call Center Representative Per Diem
- Lebanon, NH (3 miles from West Lebanon, NH)
- 21 days ago
- Lebanon, NH (3 miles from West Lebanon, NH)
- 21 days ago
Dietetic Aide/Call Center Representative - Per Diem If you are looking for a part time role at a very desirable employer, then please consider this Dietetic Aide/Call Center Representative position....
Dietetic Aide/Call Center Representative Part Time
- Lebanon, NH (3 miles from West Lebanon, NH)
- 27 days ago
- Lebanon, NH (3 miles from West Lebanon, NH)
- 27 days ago
Dietetic Aide/Call Center Representative - Part Time If you are looking for a part time role at a very desirable employer, then please consider this Dietetic Aide/Call Center Representative position...
Demographic Data for West Lebanon, NH
Moving to West Lebanon, NH? Find some basic demographic data about West Lebanon, NH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Lebanon, NH
Highest Education Level
Call Center Representatives in West Lebanon, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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