Call Center Representative Jobs in Bedford, NH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Food Service Call Center Operator Per Diem
- Concord Hospital, Inc
- Concord, NH (20 miles from Bedford, NH)
- 3 hours ago
- Concord, NH (20 miles from Bedford, NH)
- 3 hours ago
Summary In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician...
In PersonCall Center Rep - Elliot Call Center - Full Time Nights
- SolutionHealth
- Manchester, NH (4 miles from Bedford, NH)
- 14 hours ago
- Manchester, NH (4 miles from Bedford, NH)
- 14 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Full Time 32 Hours a week Third Shift |...
In Person Full TimeCall Center Representative - Elliot Call Center - Part Time Weekends
- SolutionHealth
- Manchester, NH (4 miles from Bedford, NH)
- 14 hours ago
- Manchester, NH (4 miles from Bedford, NH)
- 14 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 13 Hours a week | Week 1: Sunday...
In Person Part TimePatient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Derry, NH (13 miles from Bedford, NH)
- 4 days ago
- Derry, NH (13 miles from Bedford, NH)
- 4 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeUniversal Member Contact Center Representative
- St. Mary's Bank
- Manchester, NH (4 miles from Bedford, NH)
- 10 days ago
- Manchester, NH (4 miles from Bedford, NH)
- 10 days ago
Overview Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members...
In Person- Mass General Brigham Community Physician
- Lawrence, MA (24 miles from Bedford, NH)
- 13 days ago
- Lawrence, MA (24 miles from Bedford, NH)
- 13 days ago
No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills...
In Person- Rockland Trust- Corporate & Call Center
- Lowell, MA (22 miles from Bedford, NH)
- 13 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 13 days ago
Call Center Representative Lowell Job Description At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our call center staff....
In PersonCall Center Representative - Elliot Call Center - Part Time
- SolutionHealth
- Manchester, NH (4 miles from Bedford, NH)
- 13 days ago
- Manchester, NH (4 miles from Bedford, NH)
- 13 days ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 22 Hours a week | Week 1:...
In Person Part TimeCall Center Representative - Lowell
- Rockland Trust
- Lowell, MA (22 miles from Bedford, NH)
- 29 days ago
- Lowell, MA (22 miles from Bedford, NH)
- 29 days ago
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
In PersonPermanent Non-Clinical - Administrative Call Center Agent
- Aya Healthcare corporate careers
- Manchester, NH (4 miles from Bedford, NH)
- 45+ days ago
- Manchester, NH (4 miles from Bedford, NH)
- 45+ days ago
Aya Healthcare has an immediate opening for a Permanent Non-Clinical - Administrative Call Center Agent job in Manchester, New Hampshire paying Based on Experience. This is a week contract...
In Person ContractCall Center Agent Patient Contact Center Full Time Days
- Concord Hospital, Inc
- Concord, NH (20 miles from Bedford, NH)
- 45+ days ago
- Concord, NH (20 miles from Bedford, NH)
- 45+ days ago
Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...
In Person Full TimePatient Services Representative - Call Center - Lawrence, MA
- PhyNet Dermatology LLC (External)
- Lawrence, MA (24 miles from Bedford, NH)
- 45+ days ago
- Lawrence, MA (24 miles from Bedford, NH)
- 45+ days ago
We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to...
In PersonContact Center Representative II
- Eversource
- Manchester, NH (4 miles from Bedford, NH)
- 60+ days ago
- Manchester, NH (4 miles from Bedford, NH)
- 60+ days ago
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorshipeither now or in the futureshould not apply. This includes, but is not...
RemoteDemographic Data for Bedford, NH
Moving to Bedford, NH? Find some basic demographic data about Bedford, NH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bedford, NH
Highest Education Level
Call Center Representatives in Bedford, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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