Call Center Representative Jobs in Silver City, NV
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Reno, Nevada / Remote
- Reno, NV (20 miles from Silver City, NV)
- 16 hours ago
- Reno, NV (20 miles from Silver City, NV)
- 16 hours ago
Summary As a Call Center Representative at Gainwell supporting the State of Nevada, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being...
Remote WorkULINE- Call Center Representative
- VC Highlands, NV (8 miles from Silver City, NV)
- 1 day ago
- VC Highlands, NV (8 miles from Silver City, NV)
- 1 day ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Reno Branch 8800 Military Road, Reno, NV 89506 Customer Service is the heartbeat of...
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Reno Branch 8800 Military Road, Reno, NV 89506 Customer Service is the heartbeat of...
Customer Service Representative
- Washoe Valley, NV (6 miles from Silver City, NV)
- 25 days ago
- Washoe Valley, NV (6 miles from Silver City, NV)
- 25 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Reno Branch 8800 Military Road, Reno, NV 89506 Customer Service is the heartbeat of...
Demographic Data for Silver City, NV
Moving to Silver City, NV? Find some basic demographic data about Silver City, NV below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Silver City, NV
Highest Education Level
Call Center Representatives in Silver City, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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