Call Center Representative Jobs in Chesterfield, MO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Petropolis: Empowered Pet Care 3.0 Call Center Agent, MUST LOVE DOGS!!! Easy Apply Chesterfield, MO Easy Apply Customer Service Job Summary You'll be responsible for talking to potential clients...
Call Center Customer Service Specialist-Quality Reward Travel / Travel Consultant
- Fenton, MO (14 miles from Chesterfield, MO)
- 12 days ago
- Fenton, MO (14 miles from Chesterfield, MO)
- 12 days ago
Call Center Customer Service Specialist-Quality Reward Travel / Travel Consultant Maritz life insurance, paid time off, tuition reimbursement, 401(k) United States, Missouri, Fenton 1375 North...
- Saint Charles, MO (19 miles from Chesterfield, MO)
- 18 days ago
- Saint Charles, MO (19 miles from Chesterfield, MO)
- 18 days ago
Job Summary As a Call Center Representative, employees will receive calls from prospective and current clients. You will be working with them by assisting in Medicare enrollment....
- Clayton, MO (18 miles from Chesterfield, MO)
- 19 days ago
- Clayton, MO (18 miles from Chesterfield, MO)
- 19 days ago
Company Description Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Customer Service Call Center Representative
- O Fallon, MO (15 miles from Chesterfield, MO)
- 30+ days ago
- O Fallon, MO (15 miles from Chesterfield, MO)
- 30+ days ago
Customer Service Call Center Representative Job Employer Name:SpiderID: 13805341 Location: O'Fallon, MissouriDate Posted: 8/2/2024 Wage: NegotiableCategory: Customer Service/Technical Support Job Code...
Demographic Data for Chesterfield, MO
Moving to Chesterfield, MO? Find some basic demographic data about Chesterfield, MO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chesterfield, MO
Highest Education Level
Call Center Representatives in Chesterfield, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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