Call Center Representative Jobs in Ocean Springs, MS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent (Part Time and Full Time) - Biloxi
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 4 days ago
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 4 days ago
Full Time and Part Time Medical Call Center Agent - $14.50 Key Responsibilities: Answer high volumes of inbound calls (50-70+ per day) in a courteous and professional manner. Schedule, confirm,...
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 4 days ago
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 4 days ago
Call Center Agent Biloxi, MS 39532 Job Number: MK16332418 Pay Rate: $14.5-15 / hour Job Description Job Title: Call Center Agent Location: Biloxi, MS Schedule: Full time or part time Pay Rate:...
- Gulfport, MS (18 miles from Ocean Springs, MS)
- 25 days ago
- Gulfport, MS (18 miles from Ocean Springs, MS)
- 25 days ago
TITLE Call Center Representative DESCRIPTION The Reservations Agent is responsible for providing superior service to both the internal and external customer....
This is an excellent position for someone with prior call center experience who needs the flexibility to be off some during the standard work week....
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 90+ days ago
- Biloxi, MS (8 miles from Ocean Springs, MS)
- 90+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Demographic Data for Ocean Springs, MS
Moving to Ocean Springs, MS? Find some basic demographic data about Ocean Springs, MS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ocean Springs, MS
Highest Education Level
Call Center Representatives in Ocean Springs, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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