Call Center Representative Jobs in Rogers, MN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Client Support Specialist
- Minneapolis, MN (19 miles from Rogers, MN)
- 1 day ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 1 day ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkPhotoCake Call Center Representative
- Anoka, MN (10 miles from Rogers, MN)
- 8 days ago
- Anoka, MN (10 miles from Rogers, MN)
- 8 days ago
Summary: The PhotoCake Call Center Representative provides outstanding support and customer service on DecoPac PhotoCake products and solutions to bakeries....
Remote WorkCustomer Contact Center Representative
- Minneapolis, MN (19 miles from Rogers, MN)
- 21 days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 21 days ago
About the Job Days/hours: Thursday & Friday, 2:30pm to 11:00pm, Saturday & Sunday, 3:30pm to 12:00am, Monday 2:30pm to 11:00pm Essential Functions Front Desk & Call Center (Small Animal Hospital &...
- Minneapolis, MN (19 miles from Rogers, MN)
- 21 days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 21 days ago
Company: Kim Controls About Us: Founded in1971, Kim Controls is a market leading automation solutions provider, serving manufacturing clients in Minnesota and northwestern Wisconsin. The Company...
Client Support Specialist - Greater Minneapolis, MN Area
- Edina, MN (21 miles from Rogers, MN)
- 23 days ago
- Edina, MN (21 miles from Rogers, MN)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Customer Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN (19 miles from Rogers, MN)
- 26 days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 26 days ago
Days/Hours: Friday to Tuesday, 7:30am to 4:00pm Essential Functions 50% Front Desk (Small Animal Hospital & Large Animal Hospital) a Delights clients and visitors by welcoming them to the VMC and...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Student Loan Call Center Representative FT/Hybrid
- Minneapolis, MN (19 miles from Rogers, MN)
- 30+ days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 30+ days ago
Join Our Team as a Student Loan Call Center Representative Build your financial expertise. Strengthen your communication. Grow your resilience....
Bilingual FT/Hybrid Student Loan Call Center Representative
- Minneapolis, MN (19 miles from Rogers, MN)
- 30+ days ago
- Minneapolis, MN (19 miles from Rogers, MN)
- 30+ days ago
Join Our Team as a Student Loan Call Center Representative Build your financial expertise. Strengthen your communication. Grow your resilience....
Demographic Data for Rogers, MN
Moving to Rogers, MN? Find some basic demographic data about Rogers, MN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rogers, MN
Highest Education Level
Call Center Representatives in Rogers, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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