Call Center Representative Jobs in Eagan, MN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Relations Associate- Part Time
- Woodbury, MN (10 miles from Eagan, MN)
- 7 hours ago
- Woodbury, MN (10 miles from Eagan, MN)
- 7 hours ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Remote Client Support Specialist
- Minneapolis, MN (9 miles from Eagan, MN)
- 1 day ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 1 day ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkCustomer Contact Center Representative
- Minneapolis, MN (9 miles from Eagan, MN)
- 21 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 21 days ago
About the Job Days/hours: Thursday & Friday, 2:30pm to 11:00pm, Saturday & Sunday, 3:30pm to 12:00am, Monday 2:30pm to 11:00pm Essential Functions Front Desk & Call Center (Small Animal Hospital &...
- Minneapolis, MN (9 miles from Eagan, MN)
- 21 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 21 days ago
Company: Kim Controls About Us: Founded in1971, Kim Controls is a market leading automation solutions provider, serving manufacturing clients in Minnesota and northwestern Wisconsin. The Company...
Client Support Specialist - Greater Minneapolis, MN Area
- Edina, MN (8 miles from Eagan, MN)
- 23 days ago
- Edina, MN (8 miles from Eagan, MN)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Customer Contact Center Representative University of Minnesota Twin Cities
- Minneapolis, MN (9 miles from Eagan, MN)
- 26 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 26 days ago
Days/Hours: Friday to Tuesday, 7:30am to 4:00pm Essential Functions 50% Front Desk (Small Animal Hospital & Large Animal Hospital) a Delights clients and visitors by welcoming them to the VMC and...
Student Position: 2025/2026 - Call Center Operator/Faith Radio
- Saint Paul, MN (6 miles from Eagan, MN)
- 30+ days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 30+ days ago
STUDENT POSITION: 2025/2026 - CALL CENTER OPERATOR/FAITH RADIO Location Main Campus Department Faith Radio (6050) Time of day Regular Business Hours, Evenings If other: Number of Hours per Week 20...
Student Position: 2025/2026 Call Center Operators/98.5 Ktis
- Saint Paul, MN (6 miles from Eagan, MN)
- 30+ days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 30+ days ago
STUDENT POSITION: 2025/2026 CALL CENTER OPERATORS/98.5 KTIS Location Main Campus Department KTIS (6100) Time of day Regular Business Hours, Evenings If other: Number of Hours per Week 20 Position...
Student Loan Call Center Representative FT/Hybrid
- Minneapolis, MN (9 miles from Eagan, MN)
- 30+ days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 30+ days ago
Join Our Team as a Student Loan Call Center Representative Build your financial expertise. Strengthen your communication. Grow your resilience....
Bilingual FT/Hybrid Student Loan Call Center Representative
- Minneapolis, MN (9 miles from Eagan, MN)
- 30+ days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 30+ days ago
Join Our Team as a Student Loan Call Center Representative Build your financial expertise. Strengthen your communication. Grow your resilience....
- Saint Paul, MN (6 miles from Eagan, MN)
- 90+ days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 90+ days ago
The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the...
Demographic Data for Eagan, MN
Moving to Eagan, MN? Find some basic demographic data about Eagan, MN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Eagan, MN
Highest Education Level
Call Center Representatives in Eagan, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »