Call Center Representative Remote & Hybrid Only Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Representative - Texas
- Manpower
- Grand Rapids, MI
- 1 hour ago
- Grand Rapids, MI
- 1 hour ago
BEFORE APPLYING YOU MUST HAVE THE FOLLOWING EQUIPMENT Headset Requirements (USBC Hardwired Logitech Recommended) Must have an attached boom microphone Must be hardwired (cord cannot be detachable)...
Remote- Financial Plus Credit Union
- Flint, MI
- 12 hours ago
- Flint, MI
- 12 hours ago
Job Type Full-time Description Job Title: Contact Center Representative Department: Contact Center Reports to: Contact Center Manager Hours per Week: 38 Hourly Position Pay Range: Group B Company...
RemoteCall Center Associate Eligibility Specialist
- Jefferson County
- Adrian, MI
- 11 days ago
- Adrian, MI
- 11 days ago
Job Posting Closes at 11:59PM on: 06/01/26 Division: Community Assistance Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is...
Hybridcenter experience Insurance or mortgage experience Screening Requirements Basic Computer Literacy Test (70% passing score) Typing Test (minimum 35 WPM) Internet Speed Test Important Considerations...
HybridRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Lansing, MI
- 17 days ago
- Lansing, MI
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Lansing, MI
- 22 days ago
- Lansing, MI
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteCall Center Representative - Full Time
- Genisys Credit Union
- Auburn Hills, MI
- 23 days ago
- Auburn Hills, MI
- 23 days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Hybrid Full TimeLife Contact Center Representative
- Auto-Owners Insurance
- Lansing, MI
- 30+ days ago
- Lansing, MI
- 30+ days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
HybridReq ID: 353014 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
HybridDemographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »