Call Center Representative Jobs in Wixom, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
12685 - Kelly Education Call Center Specialist - Virtual, USA
- Troy, MI (21 miles from Wixom, MI)
- 19 hours ago
- Troy, MI (21 miles from Wixom, MI)
- 19 hours ago
**Our Call Center Representative is accountable for:** + Providing exceptional customer service by responding to inquiries from educators, school administrators, and prospective candidates + Resolving...
Call Center Representative - Livonia, MI
- Livonia, MI (13 miles from Wixom, MI)
- 1 day ago
- Livonia, MI (13 miles from Wixom, MI)
- 1 day ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
- Southfield, MI (13 miles from Wixom, MI)
- 1 day ago
- Southfield, MI (13 miles from Wixom, MI)
- 1 day ago
Intake Specialist Mike Morse Law Firm is seeking a dedicated and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for managing initial client...
- Ann Arbor, MI (23 miles from Wixom, MI)
- 1 day ago
- Ann Arbor, MI (23 miles from Wixom, MI)
- 1 day ago
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....
Part-Time Call Center Representative
- Troy, MI (21 miles from Wixom, MI)
- 1 day ago
- Troy, MI (21 miles from Wixom, MI)
- 1 day ago
Information about our comprehensive total rewards package can be found...
BELFOR Contact Central - Call Center Agent
- Troy, MI (21 miles from Wixom, MI)
- 2 days ago
- Troy, MI (21 miles from Wixom, MI)
- 2 days ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
Call Center Specialist - Work From Home
- Taylor, MI (24 miles from Wixom, MI)
- 4 days ago
- Taylor, MI (24 miles from Wixom, MI)
- 4 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Representative Hybrid
- Brighton, MI (11 miles from Wixom, MI)
- 4 days ago
- Brighton, MI (11 miles from Wixom, MI)
- 4 days ago
Call Center Representative - HYBRID Full Time Brighton, MI 48114 Posted 5 days ago Reliance One, Inc....
- Dearborn, MI (23 miles from Wixom, MI)
- 6 days ago
- Dearborn, MI (23 miles from Wixom, MI)
- 6 days ago
Purpose: The Call Center Scheduler is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling,...
- Ferndale, MI (21 miles from Wixom, MI)
- 8 days ago
- Ferndale, MI (21 miles from Wixom, MI)
- 8 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
Patient Services Assistant / Call Center Rep
- Ann Arbor, MI (23 miles from Wixom, MI)
- 9 days ago
- Ann Arbor, MI (23 miles from Wixom, MI)
- 9 days ago
High School diploma or GED (higher education a plus) Minimum of 2 years of clerical, administrative, or front-desk experience Minimum of 2 years of customer service experience Call Center experience...
- Ann Arbor, MI (23 miles from Wixom, MI)
- 9 days ago
- Ann Arbor, MI (23 miles from Wixom, MI)
- 9 days ago
Employment Type: Full time Shift: Day Shift Description: Details: This position is 100% on-site; there is no option to work remotely in this role. Only candidates with the ability to commute to...
Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV...
Contingent Call Center Representative
- Ann Arbor, MI (23 miles from Wixom, MI)
- 13 days ago
- Ann Arbor, MI (23 miles from Wixom, MI)
- 13 days ago
**ESSENTIAL JOB FUNCTIONS:** The following job functions may not be the responsibility of all Call Center Representative I's....
- Southfield, MI (13 miles from Wixom, MI)
- 16 days ago
- Southfield, MI (13 miles from Wixom, MI)
- 16 days ago
At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...
Demographic Data for Wixom, MI
Moving to Wixom, MI? Find some basic demographic data about Wixom, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wixom, MI
Highest Education Level
Call Center Representatives in Wixom, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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