Call Center Representative Jobs in Wayne, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Senior Housing Call Center Rep
- Ann Arbor, MI (23 miles from Wayne, MI)
- 3 days ago
- Ann Arbor, MI (23 miles from Wayne, MI)
- 3 days ago
Contact Center Support Specialist Independence Village/StoryPoint Position Summary: The Call Center Sales Representative is a sales professional that is responsible for managing leads and...
Call Center Representative - Livonia, MI
- Livonia, MI (7 miles from Wayne, MI)
- 5 days ago
- Livonia, MI (7 miles from Wayne, MI)
- 5 days ago
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in...
Animal and Customer Care Associate - Detroit
- Detroit, MI (18 miles from Wayne, MI)
- 11 days ago
- Detroit, MI (18 miles from Wayne, MI)
- 11 days ago
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
- Farmington Hills, MI (16 miles from Wayne, MI)
- 12 days ago
- Farmington Hills, MI (16 miles from Wayne, MI)
- 12 days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Farmington Hills, MI (16 miles from Wayne, MI)
- 18 days ago
- Farmington Hills, MI (16 miles from Wayne, MI)
- 18 days ago
Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,...
- Ferndale, MI (18 miles from Wayne, MI)
- 22 days ago
- Ferndale, MI (18 miles from Wayne, MI)
- 22 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
- Southfield, MI (17 miles from Wayne, MI)
- 45+ days ago
- Southfield, MI (17 miles from Wayne, MI)
- 45+ days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
PFANS Call Center Representative (TEMP)
- Ann Arbor, MI (23 miles from Wayne, MI)
- 45+ days ago
- Ann Arbor, MI (23 miles from Wayne, MI)
- 45+ days ago
How to Apply A cover letter is NOT required for consideration. Job Summary Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting...
Demographic Data for Wayne, MI
Moving to Wayne, MI? Find some basic demographic data about Wayne, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wayne, MI
Highest Education Level
Call Center Representatives in Wayne, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »