Call Center Representative Jobs in Plymouth, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Qualfon
- Highland Park, MI (22 miles from Plymouth, MI)
- 3 hours ago
- Highland Park, MI (22 miles from Plymouth, MI)
- 3 hours ago
OVERVIEW Loan Specialist (Onsite) Location: Highland Park, MI | Pay: $19.25 per hour |Multiple Shifts Available- Hours of operation:7am-11pm Mon-Fri, 9am-9pm Sat, and 9am-6pm Sun About the Role:...
In PersonCall Center Representative Physical Therapy Clinic
- Plymouth Physical Therapy Specialists
- Plymouth, MI
- 5 days ago
- Plymouth, MI
- 5 days ago
Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support....
In Person- EHIM
- Southfield, MI (15 miles from Plymouth, MI)
- 6 days ago
- Southfield, MI (15 miles from Plymouth, MI)
- 6 days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
In PersonCall Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Farmington Hills, MI (11 miles from Plymouth, MI)
- 6 days ago
- Farmington Hills, MI (11 miles from Plymouth, MI)
- 6 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Representative (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Northville, MI (2 miles from Plymouth, MI)
- 7 days ago
- Northville, MI (2 miles from Plymouth, MI)
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCustomer Service Call Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Plymouth, MI
- 7 days ago
- Plymouth, MI
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Rep? Earn Up to $23/hr (Tips) On Camera - No Headset, No Queue - Southfield
- Evolution Gaming
- Southfield, MI (15 miles from Plymouth, MI)
- 12 days ago
- Southfield, MI (15 miles from Plymouth, MI)
- 12 days ago
Company Description No more queues. No more tickets. No more "your call is very important to us." Your communication skills and ability to stay calm and professional under pressure are exactly...
In Person- University Of Michigan (The Regents @ Ann Arbor)
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 15 days ago
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 15 days ago
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
In Person- EHIM
- Southfield, MI (15 miles from Plymouth, MI)
- 22 days ago
- Southfield, MI (15 miles from Plymouth, MI)
- 22 days ago
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: Promptly and courteously answer inbound telephone calls Assess, prioritize and resolve client issues using good...
In PersonCall Center Representative (Must Have 2+ Years Experience)
- TEKsystems
- Plymouth, MI
- 22 days ago
- Plymouth, MI
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Agent (Must Have 2+ Years Experience)
- TEKsystems
- Novi, MI (7 miles from Plymouth, MI)
- 22 days ago
- Novi, MI (7 miles from Plymouth, MI)
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Representative - Full Time
- Genisys Credit Union
- Auburn Hills, MI (22 miles from Plymouth, MI)
- 23 days ago
- Auburn Hills, MI (22 miles from Plymouth, MI)
- 23 days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Hybrid Full TimePFANS Call Center Representative (TEMP)
- University Of Michigan (The Regents @ Ann Arbor)
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 26 days ago
- Ann Arbor, MI (17 miles from Plymouth, MI)
- 26 days ago
How to Apply A cover letter is NOT required for consideration. Mission Statement The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in...
In Person TemporaryCSR Call Center Representative
- TEKsystems
- South Lyon, MI (7 miles from Plymouth, MI)
- 30+ days ago
- South Lyon, MI (7 miles from Plymouth, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonHealthcare Call Center Representative
- TEKsystems
- Northville, MI (2 miles from Plymouth, MI)
- 30+ days ago
- Northville, MI (2 miles from Plymouth, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonDemographic Data for Plymouth, MI
Moving to Plymouth, MI? Find some basic demographic data about Plymouth, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plymouth, MI
Highest Education Level
Call Center Representatives in Plymouth, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »