Call Center Representative Jobs in New Hudson, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative -30893
- Livonia, MI (15 miles from New Hudson, MI)
- 1 day ago
- Livonia, MI (15 miles from New Hudson, MI)
- 1 day ago
Call Center Representative - Livonia, MI Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI!...
BELFOR Contact Central - Call Center Agent
- Birmingham, MI (21 miles from New Hudson, MI)
- 1 day ago
- Birmingham, MI (21 miles from New Hudson, MI)
- 1 day ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
Senior Housing Call Center Rep
- Ann Arbor, MI (19 miles from New Hudson, MI)
- 6 days ago
- Ann Arbor, MI (19 miles from New Hudson, MI)
- 6 days ago
Contact Center Support Specialist Independence Village/StoryPoint Position Summary: The Call Center Sales Representative is a sales professional that is responsible for managing leads and...
Call Center Representative - Livonia, MI
- Livonia, MI (15 miles from New Hudson, MI)
- 8 days ago
- Livonia, MI (15 miles from New Hudson, MI)
- 8 days ago
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in...
- Farmington Hills, MI (10 miles from New Hudson, MI)
- 15 days ago
- Farmington Hills, MI (10 miles from New Hudson, MI)
- 15 days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Farmington Hills, MI (10 miles from New Hudson, MI)
- 21 days ago
- Farmington Hills, MI (10 miles from New Hudson, MI)
- 21 days ago
Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,...
- Ferndale, MI (24 miles from New Hudson, MI)
- 25 days ago
- Ferndale, MI (24 miles from New Hudson, MI)
- 25 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
- Southfield, MI (16 miles from New Hudson, MI)
- 45+ days ago
- Southfield, MI (16 miles from New Hudson, MI)
- 45+ days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
Demographic Data for New Hudson, MI
Moving to New Hudson, MI? Find some basic demographic data about New Hudson, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Hudson, MI
Highest Education Level
Call Center Representatives in New Hudson, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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