Call Center Representative Jobs in New Baltimore, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Cornerstone Community Financial Credit Union
- Troy, MI (19 miles from New Baltimore, MI)
- 2 days ago
- Troy, MI (19 miles from New Baltimore, MI)
- 2 days ago
Our Opportunity: The Contact Center Representative is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
In PersonInbound Bankruptcy Call Specialist
- MCM Midland Credit Management
- Troy, MI (19 miles from New Baltimore, MI)
- 6 days ago
- Troy, MI (19 miles from New Baltimore, MI)
- 6 days ago
Applicants must have current authorization to work in the United States on a full-time basis. The Inbound Bankruptcy Call Specialist will handle the negotiation of payoffs & investigations on...
In Person- Belfour Property Restoration
- Troy, MI (19 miles from New Baltimore, MI)
- 6 days ago
- Troy, MI (19 miles from New Baltimore, MI)
- 6 days ago
External Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be...
In Person- Luxury Bath Technologies
- Marine City, MI (11 miles from New Baltimore, MI)
- 7 days ago
- Marine City, MI (11 miles from New Baltimore, MI)
- 7 days ago
Job Summary Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team....
In PersonCall Center Specialist - Non-Clinical
- Dermatologists of Central States
- Clinton Township, MI (10 miles from New Baltimore, MI)
- 10 days ago
- Clinton Township, MI (10 miles from New Baltimore, MI)
- 10 days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
In PersonHybrid Call Center Representative
- TEKsystems
- Troy, MI (19 miles from New Baltimore, MI)
- 14 days ago
- Troy, MI (19 miles from New Baltimore, MI)
- 14 days ago
center experience Insurance or mortgage experience Screening Requirements Basic Computer Literacy Test (70% passing score) Typing Test (minimum 35 WPM) Internet Speed Test Important Considerations...
HybridClient Support Specialist - Greater Detroit, MI Area (REMOTE)
- Fidelity Investments
- Troy, MI (19 miles from New Baltimore, MI)
- 45+ days ago
- Troy, MI (19 miles from New Baltimore, MI)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In Person- Pinnacle GI Partners
- Rochester, MI (18 miles from New Baltimore, MI)
- 90+ days ago
- Rochester, MI (18 miles from New Baltimore, MI)
- 90+ days ago
Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...
In PersonDemographic Data for New Baltimore, MI
Moving to New Baltimore, MI? Find some basic demographic data about New Baltimore, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Baltimore, MI
Highest Education Level
Call Center Representatives in New Baltimore, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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