Call Center Representative Jobs in Auburn Hills, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Cornerstone Community Financial Credit Union
- Troy, MI (7 miles from Auburn Hills, MI)
- 2 days ago
- Troy, MI (7 miles from Auburn Hills, MI)
- 2 days ago
Our Opportunity: The Contact Center Representative is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
In PersonCall Center Representative Physical Therapy Clinic
- Plymouth Physical Therapy Specialists
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 5 days ago
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 5 days ago
Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support....
In Person- EHIM
- Southfield, MI (9 miles from Auburn Hills, MI)
- 6 days ago
- Southfield, MI (9 miles from Auburn Hills, MI)
- 6 days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
In PersonInbound Bankruptcy Call Specialist
- MCM Midland Credit Management
- Troy, MI (7 miles from Auburn Hills, MI)
- 6 days ago
- Troy, MI (7 miles from Auburn Hills, MI)
- 6 days ago
Applicants must have current authorization to work in the United States on a full-time basis. The Inbound Bankruptcy Call Specialist will handle the negotiation of payoffs & investigations on...
In Person- Belfour Property Restoration
- Troy, MI (7 miles from Auburn Hills, MI)
- 6 days ago
- Troy, MI (7 miles from Auburn Hills, MI)
- 6 days ago
External Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be...
In PersonCall Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Farmington Hills, MI (10 miles from Auburn Hills, MI)
- 6 days ago
- Farmington Hills, MI (10 miles from Auburn Hills, MI)
- 6 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Representative (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Northville, MI (20 miles from Auburn Hills, MI)
- 7 days ago
- Northville, MI (20 miles from Auburn Hills, MI)
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCustomer Service Call Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 7 days ago
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Specialist - Non-Clinical
- Dermatologists of Central States
- Clinton Township, MI (20 miles from Auburn Hills, MI)
- 10 days ago
- Clinton Township, MI (20 miles from Auburn Hills, MI)
- 10 days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
In PersonCall Center Rep? Earn Up to $23/hr (Tips) On Camera - No Headset, No Queue - Southfield
- Evolution Gaming
- Southfield, MI (9 miles from Auburn Hills, MI)
- 12 days ago
- Southfield, MI (9 miles from Auburn Hills, MI)
- 12 days ago
Company Description No more queues. No more tickets. No more "your call is very important to us." Your communication skills and ability to stay calm and professional under pressure are exactly...
In PersonHybrid Call Center Representative
- TEKsystems
- Troy, MI (7 miles from Auburn Hills, MI)
- 14 days ago
- Troy, MI (7 miles from Auburn Hills, MI)
- 14 days ago
center experience Insurance or mortgage experience Screening Requirements Basic Computer Literacy Test (70% passing score) Typing Test (minimum 35 WPM) Internet Speed Test Important Considerations...
Hybrid- EHIM
- Southfield, MI (9 miles from Auburn Hills, MI)
- 22 days ago
- Southfield, MI (9 miles from Auburn Hills, MI)
- 22 days ago
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: Promptly and courteously answer inbound telephone calls Assess, prioritize and resolve client issues using good...
In PersonCall Center Representative (Must Have 2+ Years Experience)
- TEKsystems
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 22 days ago
- Plymouth, MI (22 miles from Auburn Hills, MI)
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Agent (Must Have 2+ Years Experience)
- TEKsystems
- Novi, MI (16 miles from Auburn Hills, MI)
- 22 days ago
- Novi, MI (16 miles from Auburn Hills, MI)
- 22 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Representative - Full Time
- Genisys Credit Union
- Auburn Hills, MI
- 23 days ago
- Auburn Hills, MI
- 23 days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
Hybrid Full TimeDemographic Data for Auburn Hills, MI
Moving to Auburn Hills, MI? Find some basic demographic data about Auburn Hills, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Auburn Hills, MI
Highest Education Level
Call Center Representatives in Auburn Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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