Call Center Representative Jobs in Woburn, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Salem, NH (21 miles from Woburn, MA)
- 3 days ago
- Salem, NH (21 miles from Woburn, MA)
- 3 days ago
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkSBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...
Call Center Representative - $26/HR
- Natick, MA (17 miles from Woburn, MA)
- 6 days ago
- Natick, MA (17 miles from Woburn, MA)
- 6 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...
- Dorchester, MA (13 miles from Woburn, MA)
- 8 days ago
- Dorchester, MA (13 miles from Woburn, MA)
- 8 days ago
Looking for "mothers hours" or per diem work? We have flexible hours available 1-5 days a week, from 8 or 9 AM to 1 or 2 PM Monday through Friday.* Harbor Health is always seeking Per Diem (on...
Licensure Call Center Representative
- Everett, MA (7 miles from Woburn, MA)
- 8 days ago
- Everett, MA (7 miles from Woburn, MA)
- 8 days ago
The Call Center Representative demonstrates an understanding of licensure requirements and department goals....
Call Center Representative- Boston Logan Airport
- Boston, MA (10 miles from Woburn, MA)
- 12 days ago
- Boston, MA (10 miles from Woburn, MA)
- 12 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Call Center Representative - Lawrence
- Lawrence, MA (14 miles from Woburn, MA)
- 17 days ago
- Lawrence, MA (14 miles from Woburn, MA)
- 17 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Senior Contact Center Representative - Business Banking Support
- Boston, MA (10 miles from Woburn, MA)
- 18 days ago
- Boston, MA (10 miles from Woburn, MA)
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Boston, MA (10 miles from Woburn, MA)
- 18 days ago
- Boston, MA (10 miles from Woburn, MA)
- 18 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Sr. Client Relations Specialist
- Boston, MA (10 miles from Woburn, MA)
- 26 days ago
- Boston, MA (10 miles from Woburn, MA)
- 26 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Cambridge, MA (7 miles from Woburn, MA)
- 28 days ago
- Cambridge, MA (7 miles from Woburn, MA)
- 28 days ago
Center Representative position at River City Science Academy....
Call Center Representative - High Call Volume
- Boston, MA (10 miles from Woburn, MA)
- 29 days ago
- Boston, MA (10 miles from Woburn, MA)
- 29 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Wakefield, MA (4 miles from Woburn, MA)
- 30+ days ago
- Wakefield, MA (4 miles from Woburn, MA)
- 30+ days ago
This role requires at least 1 year of call center experience....
- Belmont, MA (6 miles from Woburn, MA)
- 30+ days ago
- Belmont, MA (6 miles from Woburn, MA)
- 30+ days ago
Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...
Demographic Data for Woburn, MA
Moving to Woburn, MA? Find some basic demographic data about Woburn, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Woburn, MA
Highest Education Level
Call Center Representatives in Woburn, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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