Call Center Representative Jobs in Wellesley Hills, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

Intake Call Center Representative

Boston, MA (11 miles from Wellesley Hills, MA)
3 hours ago

Boston, MA (11 miles from Wellesley Hills, MA)
3 hours ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

Customer Service Call Center Representative - Accredo - Remote

Salem, MA (23 miles from Wellesley Hills, MA)
10 hours ago

Salem, MA (23 miles from Wellesley Hills, MA)
10 hours ago

Job Listing ID: 4304052 Job Title: Customer Service Call Center Representative - Accredo - Remote Application Deadline: Open Until FilledJob Location: Salem Date Posted: 07/03/2025Hours Worked Per Week...

Remote Work

Outbound Call Center Representative

Bedford, MA (13 miles from Wellesley Hills, MA)
2 days ago

Bedford, MA (13 miles from Wellesley Hills, MA)
2 days ago

Submit your resume and a brief introduction today. a job alert for this search Call Center Representative Bedford, New Hampshire, United States...

Call Center Agent (Part-Time)-1

Woburn, MA (13 miles from Wellesley Hills, MA)
3 days ago

Woburn, MA (13 miles from Wellesley Hills, MA)
3 days ago

Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...

Call Center Representative (Norwood)

Norwood, MA (9 miles from Wellesley Hills, MA)
4 days ago

Norwood, MA (9 miles from Wellesley Hills, MA)
4 days ago

At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....

Call Center Operator II

Boston, MA (11 miles from Wellesley Hills, MA)
5 days ago

Boston, MA (11 miles from Wellesley Hills, MA)
5 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Call Center Representative- Boston Logan Airport

Boston, MA (11 miles from Wellesley Hills, MA)
5 days ago

Boston, MA (11 miles from Wellesley Hills, MA)
5 days ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

IT Client Support Specialist Tufts University

Somerville, MA (10 miles from Wellesley Hills, MA)
10 days ago

Somerville, MA (10 miles from Wellesley Hills, MA)
10 days ago

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...

IT Client Support Specialist

Somerville, MA (10 miles from Wellesley Hills, MA)
11 days ago

Somerville, MA (10 miles from Wellesley Hills, MA)
11 days ago

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...

Call Center Representative

Woburn, MA (13 miles from Wellesley Hills, MA)
14 days ago

Woburn, MA (13 miles from Wellesley Hills, MA)
14 days ago

Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....

Call Center Representative/Member Advocate

Quincy, MA (14 miles from Wellesley Hills, MA)
22 days ago

Quincy, MA (14 miles from Wellesley Hills, MA)
22 days ago

Call Center Representative/Member Advocate Healthcare Financial, Inc....

Call Center Representative

Lowell, MA (23 miles from Wellesley Hills, MA)
23 days ago

Lowell, MA (23 miles from Wellesley Hills, MA)
23 days ago

At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....

Customer Relations Associate: Part-Time

Berlin, MA (18 miles from Wellesley Hills, MA)
25 days ago

Berlin, MA (18 miles from Wellesley Hills, MA)
25 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Associate 2nd Shift

Northborough, MA (18 miles from Wellesley Hills, MA)
28 days ago

Northborough, MA (18 miles from Wellesley Hills, MA)
28 days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

High Volume Call Center Representative

Boston, MA (11 miles from Wellesley Hills, MA)
45+ days ago

Boston, MA (11 miles from Wellesley Hills, MA)
45+ days ago

Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....

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Demographic Data for Wellesley Hills, MA

Moving to Wellesley Hills, MA? Find some basic demographic data about Wellesley Hills, MA below.

Median Age

Average Household Income

Home Value vs Household Income in Wellesley Hills, MA

Local

National

Total Population

17,280

Number of Businesses

713

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Wellesley Hills, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Wellesley Hills, MA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Wellesley Hills, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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