Call Center Representative Jobs in Northbridge, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service/Call Center Representative
- Cumberland, RI (16 miles from Northbridge, MA)
- 3 days ago
- Cumberland, RI (16 miles from Northbridge, MA)
- 3 days ago
Customer Service/Call Center Representative#25-74326 $15-$18 per hour Cumberland, RI All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Customer Service/Call Center...
- Framingham, MA (16 miles from Northbridge, MA)
- 8 days ago
- Framingham, MA (16 miles from Northbridge, MA)
- 8 days ago
center experience Windows Microsoft Office Haitian Creole Data entry Portuguese Computer skills Phone etiquette Entry level Full Job Description FFR is a leader in providing revenue cycle management...
- Pawtucket, RI (22 miles from Northbridge, MA)
- 10 days ago
- Pawtucket, RI (22 miles from Northbridge, MA)
- 10 days ago
Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center!...
- Shrewsbury, MA (11 miles from Northbridge, MA)
- 16 days ago
- Shrewsbury, MA (11 miles from Northbridge, MA)
- 16 days ago
Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Office Location: Shrewsbury, Massachusetts (80% remote schedule after on-site training is complete) Rate: 17.50...
Call Center Agent (On Site- Johnston)
- Johnston, RI (22 miles from Northbridge, MA)
- 19 days ago
- Johnston, RI (22 miles from Northbridge, MA)
- 19 days ago
Now Hiring: Customer Service Representative Join our team in Johnston, RI! We're seeking a Customer Service Rep to provide excellent support to our customers and agents. This is a M-F position...
- Foxborough, MA (21 miles from Northbridge, MA)
- 22 days ago
- Foxborough, MA (21 miles from Northbridge, MA)
- 22 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Wellesley Hills, MA (22 miles from Northbridge, MA)
- 30+ days ago
- Wellesley Hills, MA (22 miles from Northbridge, MA)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Worcester, MA (11 miles from Northbridge, MA)
- 30+ days ago
- Worcester, MA (11 miles from Northbridge, MA)
- 30+ days ago
Essential Duties and Responsibilities: Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed....
Call Center Representative Whitinsville, MA, US 2 days agoRegular Full-Time
- Northbridge, MA
- 30+ days ago
- Northbridge, MA
- 30+ days ago
role as a Call Center Representative....
Call Center Associate 2nd Shift
- Northborough, MA (13 miles from Northbridge, MA)
- 60+ days ago
- Northborough, MA (13 miles from Northbridge, MA)
- 60+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote Work- Northborough, MA (13 miles from Northbridge, MA)
- 90+ days ago
- Northborough, MA (13 miles from Northbridge, MA)
- 90+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkDemographic Data for Northbridge, MA
Moving to Northbridge, MA? Find some basic demographic data about Northbridge, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Northbridge, MA
Highest Education Level
Call Center Representatives in Northbridge, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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