Call Center Representative Jobs in Malden, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pharmacy Call Center Technician
- Andover, MA (16 miles from Malden, MA)
- 18 hours ago
- Andover, MA (16 miles from Malden, MA)
- 18 hours ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
Customer Care Call Center Associate
- Burlington, MA (9 miles from Malden, MA)
- 2 days ago
- Burlington, MA (9 miles from Malden, MA)
- 2 days ago
Our client, a leading player in the E-Commerce sector, is seeking a Customer Care Call Center Associate to join their team. As a Customer Care Call Center Associate, you will be part of a dynamic...
- Lawrence, MA (19 miles from Malden, MA)
- 4 days ago
- Lawrence, MA (19 miles from Malden, MA)
- 4 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Medical Call Center Representative
- Boston, MA (5 miles from Malden, MA)
- 6 days ago
- Boston, MA (5 miles from Malden, MA)
- 6 days ago
Apply Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities...
Technical Client Support Specialist
- Maynard, MA (20 miles from Malden, MA)
- 8 days ago
- Maynard, MA (20 miles from Malden, MA)
- 8 days ago
About ClearGov Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a...
Remote Work- Boston, MA (5 miles from Malden, MA)
- 10 days ago
- Boston, MA (5 miles from Malden, MA)
- 10 days ago
Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....
- Wellesley Hills, MA (14 miles from Malden, MA)
- 14 days ago
- Wellesley Hills, MA (14 miles from Malden, MA)
- 14 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Boston, MA (5 miles from Malden, MA)
- 17 days ago
- Boston, MA (5 miles from Malden, MA)
- 17 days ago
Three (3) years of customer service or call center experience working in billing, collections, or insurance....
Patient Services Representative - Call Center - Lawrence, MANew
- Lawrence, MA (19 miles from Malden, MA)
- 18 days ago
- Lawrence, MA (19 miles from Malden, MA)
- 18 days ago
New Patient Services Representative - Call Center - Lawrence, MA Lawrence, MA Position Summary: We are seeking a highly motivated and professional Patient Services Representative - Call Center to...
- Newton, MA (8 miles from Malden, MA)
- 21 days ago
- Newton, MA (8 miles from Malden, MA)
- 21 days ago
Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance...
- Boston, MA (5 miles from Malden, MA)
- 22 days ago
- Boston, MA (5 miles from Malden, MA)
- 22 days ago
We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity....
- Medford, MA (3 miles from Malden, MA)
- 23 days ago
- Medford, MA (3 miles from Malden, MA)
- 23 days ago
We are currently looking for a Call Center Representative to join the team in Medford, MA....
Call Center Representative Level I (Temporary)-Cape Verdean Creole
- Dorchester, MA (8 miles from Malden, MA)
- 24 days ago
- Dorchester, MA (8 miles from Malden, MA)
- 24 days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
Call Center Representative Level 1 (Temporary)-Spanish
- Dorchester, MA (8 miles from Malden, MA)
- 24 days ago
- Dorchester, MA (8 miles from Malden, MA)
- 24 days ago
The Call Center Representatives consistently provide exceptional customer service to the patients and other callers....
Call Center Agent (Part-Time)-1
- Woburn, MA (6 miles from Malden, MA)
- 30+ days ago
- Woburn, MA (6 miles from Malden, MA)
- 30+ days ago
Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...
Demographic Data for Malden, MA
Moving to Malden, MA? Find some basic demographic data about Malden, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Malden, MA
Highest Education Level
Call Center Representatives in Malden, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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