Call Center Representative Jobs in Lowell, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (Temporary)
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCall Center Agent (Part-Time)-1
- Woburn, MA (13 miles from Lowell, MA)
- 1 day ago
- Woburn, MA (13 miles from Lowell, MA)
- 1 day ago
Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....
Call Center Representative- Boston Logan Airport
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
- Boston, MA (23 miles from Lowell, MA)
- 2 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
IT Client Support Specialist Tufts University
- Somerville, MA (21 miles from Lowell, MA)
- 8 days ago
- Somerville, MA (21 miles from Lowell, MA)
- 8 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Somerville, MA (21 miles from Lowell, MA)
- 8 days ago
- Somerville, MA (21 miles from Lowell, MA)
- 8 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
- Woburn, MA (13 miles from Lowell, MA)
- 12 days ago
- Woburn, MA (13 miles from Lowell, MA)
- 12 days ago
Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
- Bedford, NH (22 miles from Lowell, MA)
- 20 days ago
- Bedford, NH (22 miles from Lowell, MA)
- 20 days ago
Job Overview As a Call Center Representative, you'll be the voice and heart of our customer support operation....
Pharmacy Call Center Technician
- North Billerica, MA (6 miles from Lowell, MA)
- 30+ days ago
- North Billerica, MA (6 miles from Lowell, MA)
- 30+ days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
High Volume Call Center Representative
- Boston, MA (23 miles from Lowell, MA)
- 45+ days ago
- Boston, MA (23 miles from Lowell, MA)
- 45+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Newton, MA (21 miles from Lowell, MA)
- 45+ days ago
- Newton, MA (21 miles from Lowell, MA)
- 45+ days ago
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
Call Center Representative - Lawrence
- Lawrence, MA (8 miles from Lowell, MA)
- 60+ days ago
- Lawrence, MA (8 miles from Lowell, MA)
- 60+ days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Sr. Client Relations Specialist
- Boston, MA (23 miles from Lowell, MA)
- 60+ days ago
- Boston, MA (23 miles from Lowell, MA)
- 60+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (9 miles from Lowell, MA)
- 90+ days ago
- Nashua, NH (9 miles from Lowell, MA)
- 90+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Demographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lowell, MA
Highest Education Level
Call Center Representatives in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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