Call Center Representative Jobs in Lowell, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Rep - Elliot Call Center - Full Time Nights
- SolutionHealth
- Manchester, NH (24 miles from Lowell, MA)
- 10 hours ago
- Manchester, NH (24 miles from Lowell, MA)
- 10 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Full Time 32 Hours a week Third Shift |...
In Person Full TimeCall Center Representative - Elliot Call Center - Part Time Weekends
- SolutionHealth
- Manchester, NH (24 miles from Lowell, MA)
- 10 hours ago
- Manchester, NH (24 miles from Lowell, MA)
- 10 hours ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 13 Hours a week | Week 1: Sunday...
In Person Part TimeService Center / Call Center Representative
- IC Federal Credit Union
- Ayer, MA (14 miles from Lowell, MA)
- 11 hours ago
- Ayer, MA (14 miles from Lowell, MA)
- 11 hours ago
DESCRIPTIVE SUMMARY Reporting to the Service Center Manager, the Service Center Representative is responsible for providing exceptional support to credit union members and prospective members...
Hybrid- Tufts Medical Center - Medicine
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
- Boston, MA (23 miles from Lowell, MA)
- 1 day ago
Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3....
In PersonPatient Access Rep - Call Center - Amesbury
- Beth Israel Lahey Hospital
- Cambridge, MA (20 miles from Lowell, MA)
- 2 days ago
- Cambridge, MA (20 miles from Lowell, MA)
- 2 days ago
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Call Center - Monday7:30 am - 4:00 pm Tuesday 7:30 am - 4:00 pm Wednesday7:30 am -...
In PersonCall Center Representative III
- Trustmark
- Boston, MA (23 miles from Lowell, MA)
- 3 days ago
- Boston, MA (23 miles from Lowell, MA)
- 3 days ago
Jobs Boston, MA Call Center Representative III Trustmark Call Center Representative III Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In PersonPatient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Derry, NH (16 miles from Lowell, MA)
- 4 days ago
- Derry, NH (16 miles from Lowell, MA)
- 4 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeUniversal Member Contact Center Representative
- St. Mary's Bank
- Manchester, NH (24 miles from Lowell, MA)
- 10 days ago
- Manchester, NH (24 miles from Lowell, MA)
- 10 days ago
Overview Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members...
In Person- EBI Consulting
- Burlington, MA (11 miles from Lowell, MA)
- 12 days ago
- Burlington, MA (11 miles from Lowell, MA)
- 12 days ago
Description At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets....
In Person- Trustmark
- Boston, MA (23 miles from Lowell, MA)
- 12 days ago
- Boston, MA (23 miles from Lowell, MA)
- 12 days ago
Jobs Boston, MA Call Center Representative II Trustmark Call Center Representative II Boston, MA Apply Trustmark's mission is to improve wellbeing - for everyone....
In Person- Mass General Brigham Community Physician
- Lawrence, MA (8 miles from Lowell, MA)
- 13 days ago
- Lawrence, MA (8 miles from Lowell, MA)
- 13 days ago
No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Call Center Experience 0-1 year preferred or Foreign Language Experience 0-1 year preferred Knowledge, Skills...
In Person- Rockland Trust- Corporate & Call Center
- Lowell, MA
- 13 days ago
- Lowell, MA
- 13 days ago
Call Center Representative Lowell Job Description At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our call center staff....
In PersonCall Center Representative - Elliot Call Center - Part Time
- SolutionHealth
- Manchester, NH (24 miles from Lowell, MA)
- 13 days ago
- Manchester, NH (24 miles from Lowell, MA)
- 13 days ago
Come work at the best place to give and receive care! Job Description: Main Campus | The Elliot Call Center is a 24 hour a day, 7 day a week department. Part Time 22 Hours a week | Week 1:...
In Person Part TimeCall Center Representative- Boston Logan Airport
- Enterprise Mobility
- Boston, MA (23 miles from Lowell, MA)
- 18 days ago
- Boston, MA (23 miles from Lowell, MA)
- 18 days ago
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative....
In Person- ABC Imaging
- Boston, MA (23 miles from Lowell, MA)
- 20 days ago
- Boston, MA (23 miles from Lowell, MA)
- 20 days ago
Client Relations Specialist (Onsite Print Production Manager) Position Summary ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting...
In PersonDemographic Data for Lowell, MA
Moving to Lowell, MA? Find some basic demographic data about Lowell, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lowell, MA
Highest Education Level
Call Center Representatives in Lowell, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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