Call Center Representative Jobs in Avon, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent (Part-Time)-1
- Somerville, MA (17 miles from Avon, MA)
- 3 days ago
- Somerville, MA (17 miles from Avon, MA)
- 3 days ago
Location: 31 Olympia Ave, Woburn, Massachusetts 01801 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
Call Center Representative (Norwood)
- Norwood, MA (8 miles from Avon, MA)
- 3 days ago
- Norwood, MA (8 miles from Avon, MA)
- 3 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
- Taunton, MA (15 miles from Avon, MA)
- 3 days ago
- Taunton, MA (15 miles from Avon, MA)
- 3 days ago
28 Hours per week Shifts Available: Evening Shifts (Until 7PM): Evening hours, great for those looking for work after school or other daytime commitments Saturday Shift (8AM-1PM): A part-time...
- Boston, MA (15 miles from Avon, MA)
- 3 days ago
- Boston, MA (15 miles from Avon, MA)
- 3 days ago
Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....
Call Center Representative- Boston Logan Airport
- Boston, MA (15 miles from Avon, MA)
- 4 days ago
- Boston, MA (15 miles from Avon, MA)
- 4 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Customer Service Call Center Representative
- Norwell, MA (11 miles from Avon, MA)
- 8 days ago
- Norwell, MA (11 miles from Avon, MA)
- 8 days ago
Clean Harbors is looking for an **Emergency Call Center Representative**. This role will be responsible for operation of the 24-Hour Emergency Operations Center. **Why work for Clean Harbors?...
IT Client Support Specialist Tufts University
- Somerville, MA (17 miles from Avon, MA)
- 9 days ago
- Somerville, MA (17 miles from Avon, MA)
- 9 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Somerville, MA (17 miles from Avon, MA)
- 10 days ago
- Somerville, MA (17 miles from Avon, MA)
- 10 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
Call Center Representative/Member Advocate
- Quincy, MA (8 miles from Avon, MA)
- 21 days ago
- Quincy, MA (8 miles from Avon, MA)
- 21 days ago
Call Center Representative/Member Advocate Healthcare Financial, Inc....
High Volume Call Center Representative
- Boston, MA (15 miles from Avon, MA)
- 45+ days ago
- Boston, MA (15 miles from Avon, MA)
- 45+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Newton, MA (17 miles from Avon, MA)
- 45+ days ago
- Newton, MA (17 miles from Avon, MA)
- 45+ days ago
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
Sr. Client Relations Specialist
- Boston, MA (15 miles from Avon, MA)
- 90+ days ago
- Boston, MA (15 miles from Avon, MA)
- 90+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Demographic Data for Avon, MA
Moving to Avon, MA? Find some basic demographic data about Avon, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Avon, MA
Highest Education Level
Call Center Representatives in Avon, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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