Call Center Representative Jobs in Upper Marlboro, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Professional - II
- Arlington, VA (18 miles from Upper Marlboro, MD)
- 1 day ago
- Arlington, VA (18 miles from Upper Marlboro, MD)
- 1 day ago
Head of Defense Autonomous Systems, DoD Amazon Today Secret Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) DESCRIPTION The U.S. Department of Defense (DoD) team is looking for a Strategic...
- Hyattsville, MD (13 miles from Upper Marlboro, MD)
- 3 days ago
- Hyattsville, MD (13 miles from Upper Marlboro, MD)
- 3 days ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
Customer Service Call Center Representative
- Washington, DC (15 miles from Upper Marlboro, MD)
- 4 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 4 days ago
Essential duties and responsibilities Acts as first level of contact in a high volume inbound customer service call center; Listens carefully to caller to identify needs, replies to caller’s...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (15 miles from Upper Marlboro, MD)
- 8 days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 8 days ago
Company: SS&C Technologies Location: DC Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Alexandria, VA (15 miles from Upper Marlboro, MD)
- 9 days ago
- Alexandria, VA (15 miles from Upper Marlboro, MD)
- 9 days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
Call Center Representative-SCA
- McLean, VA (23 miles from Upper Marlboro, MD)
- 22 days ago
- McLean, VA (23 miles from Upper Marlboro, MD)
- 22 days ago
Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team....
Bilingual Call Center Representative
- McLean, VA (23 miles from Upper Marlboro, MD)
- 24 days ago
- McLean, VA (23 miles from Upper Marlboro, MD)
- 24 days ago
Qualifications: 4+ years of PROGRESSIVE call center experience with a focus on customer service. Associates or Bachelor's degree HIGHLY preferred....
- Bethesda, MD (22 miles from Upper Marlboro, MD)
- 30+ days ago
- Bethesda, MD (22 miles from Upper Marlboro, MD)
- 30+ days ago
Team Ivyhill (Ivyhill Technologies, LLC and Zimmerman Associates, Inc.) is currently seeking to hire**Call Center Agents** to support its contract with the Integrated Referral Management and...
- Chevy Chase, MD (21 miles from Upper Marlboro, MD)
- 30+ days ago
- Chevy Chase, MD (21 miles from Upper Marlboro, MD)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
- Washington, DC (15 miles from Upper Marlboro, MD)
- 45+ days ago
- Washington, DC (15 miles from Upper Marlboro, MD)
- 45+ days ago
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.C. location....
Demographic Data for Upper Marlboro, MD
Moving to Upper Marlboro, MD? Find some basic demographic data about Upper Marlboro, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Upper Marlboro, MD
Highest Education Level
Call Center Representatives in Upper Marlboro, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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