Call Center Representative Jobs in Towson, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Home Genius Exteriors
- Glen Burnie, MD (16 miles from Towson, MD)
- 6 days ago
- Glen Burnie, MD (16 miles from Towson, MD)
- 6 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonCall Center Operator - Healthcare
- Mercy Medical Center - Baltimore, MD
- Lutherville, MD (2 miles from Towson, MD)
- 7 days ago
- Lutherville, MD (2 miles from Towson, MD)
- 7 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for our Lutherville location! Mercy Medical Center is honored to be recognized by Newsweek as one of America's...
In PersonCall Center Operator - Healthcare
- Mercy Medical Center
- Baltimore, MD (7 miles from Towson, MD)
- 13 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 13 days ago
Requirements Education and Work Experience: High School Diploma or GED A minimum of one year experience preferably in a medical office setting Call Center experience a plus Previous GYN experience preferred...
In PersonOutbound Call Center Representative
- BrightKey
- Annapolis Junction, MD (20 miles from Towson, MD)
- 28 days ago
- Annapolis Junction, MD (20 miles from Towson, MD)
- 28 days ago
Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....
In PersonAccount Service Representative (Call Center) - Outbound Part-Time
- Municipal Employees Credit Union of Baltimore
- Baltimore, MD (7 miles from Towson, MD)
- 29 days ago
- Baltimore, MD (7 miles from Towson, MD)
- 29 days ago
QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...
In Person Part TimeIntake Call Center Representative
- Transformations Care Network
- Columbia, MD (19 miles from Towson, MD)
- 30+ days ago
- Columbia, MD (19 miles from Towson, MD)
- 30+ days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
In PersonVirtual Services Representative (Call Center)
- Community College of Baltimore County
- Catonsville, MD (11 miles from Towson, MD)
- 30+ days ago
- Catonsville, MD (11 miles from Towson, MD)
- 30+ days ago
At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls....
In PersonClient Support Specialist - Greater Baltimore, MD Area (REMOTE)
- Fidelity Investments
- Towson, MD
- 45+ days ago
- Towson, MD
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonVirtual Service Representative (Call Center, on site) - Part Time
- Community College of Baltimore County
- Catonsville, MD (11 miles from Towson, MD)
- 90+ days ago
- Catonsville, MD (11 miles from Towson, MD)
- 90+ days ago
At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls....
In Person Part TimeClient Support Specialist - Greater Baltimore, MD Area (REMOTE)
- Fidelity
- Baltimore, MD (7 miles from Towson, MD)
- 90+ days ago
- Baltimore, MD (7 miles from Towson, MD)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Bethesda,...
In PersonDemographic Data for Towson, MD
Moving to Towson, MD? Find some basic demographic data about Towson, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Towson, MD
Highest Education Level
Call Center Representatives in Towson, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »