Call Center Representative Jobs in Gambrills, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Professional - II
- Arlington, VA (24 miles from Gambrills, MD)
- 1 day ago
- Arlington, VA (24 miles from Gambrills, MD)
- 1 day ago
Head of Defense Autonomous Systems, DoD Amazon Today Secret Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) DESCRIPTION The U.S. Department of Defense (DoD) team is looking for a Strategic...
Call Center Representative - Part Time
- Baltimore, MD (18 miles from Gambrills, MD)
- 2 days ago
- Baltimore, MD (18 miles from Gambrills, MD)
- 2 days ago
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
- Hyattsville, MD (15 miles from Gambrills, MD)
- 3 days ago
- Hyattsville, MD (15 miles from Gambrills, MD)
- 3 days ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
- Baltimore, MD (18 miles from Gambrills, MD)
- 3 days ago
- Baltimore, MD (18 miles from Gambrills, MD)
- 3 days ago
MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...
Customer Service Call Center Representative
- Washington, DC (21 miles from Gambrills, MD)
- 4 days ago
- Washington, DC (21 miles from Gambrills, MD)
- 4 days ago
Essential duties and responsibilities Acts as first level of contact in a high volume inbound customer service call center; Listens carefully to caller to identify needs, replies to caller’s...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (21 miles from Gambrills, MD)
- 8 days ago
- Washington, DC (21 miles from Gambrills, MD)
- 8 days ago
Company: SS&C Technologies Location: DC Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
Call Center Operator - Cardiology
- Baltimore, MD (18 miles from Gambrills, MD)
- 14 days ago
- Baltimore, MD (18 miles from Gambrills, MD)
- 14 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
Call Center Operator - Healthcare
- Glen Burnie, MD (11 miles from Gambrills, MD)
- 22 days ago
- Glen Burnie, MD (11 miles from Gambrills, MD)
- 22 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
- Baltimore, MD (18 miles from Gambrills, MD)
- 27 days ago
- Baltimore, MD (18 miles from Gambrills, MD)
- 27 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Catonsville, MD (17 miles from Gambrills, MD)
- 30+ days ago
- Catonsville, MD (17 miles from Gambrills, MD)
- 30+ days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (10 miles from Gambrills, MD)
- 30+ days ago
- Hanover, MD (10 miles from Gambrills, MD)
- 30+ days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Intake Call Center Representative
- Columbia, MD (16 miles from Gambrills, MD)
- 30+ days ago
- Columbia, MD (16 miles from Gambrills, MD)
- 30+ days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Bethesda, MD (23 miles from Gambrills, MD)
- 30+ days ago
- Bethesda, MD (23 miles from Gambrills, MD)
- 30+ days ago
Team Ivyhill (Ivyhill Technologies, LLC and Zimmerman Associates, Inc.) is currently seeking to hire**Call Center Agents** to support its contract with the Integrated Referral Management and...
- Chevy Chase, MD (22 miles from Gambrills, MD)
- 30+ days ago
- Chevy Chase, MD (22 miles from Gambrills, MD)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
- Washington, DC (21 miles from Gambrills, MD)
- 45+ days ago
- Washington, DC (21 miles from Gambrills, MD)
- 45+ days ago
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.C. location....
Demographic Data for Gambrills, MD
Moving to Gambrills, MD? Find some basic demographic data about Gambrills, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gambrills, MD
Highest Education Level
Call Center Representatives in Gambrills, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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