Call Center Representative Jobs in Annapolis Junction, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 30 Jobs

Call Center/Customer Service Representatives (CSR)

Experis
Landover, MD (15 miles from Annapolis Junction, MD)
1 day ago

Landover, MD (15 miles from Annapolis Junction, MD)
1 day ago

center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....

In Person

Senior Contact Center Agent, Consumer Assistance Network

McLean, VA (24 miles from Annapolis Junction, MD)
2 days ago

McLean, VA (24 miles from Annapolis Junction, MD)
2 days ago

Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...

In Person

Contact Center Representative I CTA

SIC Standard Insurance Company - 3000
Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...

In Person

Customer Care Associate - A

Colonial Parking
Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
2 days ago

Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....

In Person

Customer Care Associate - Dispatching - (26-CC-600012-075)

DC Water and Sewer Authority
Washington, DC (20 miles from Annapolis Junction, MD)
3 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
3 days ago

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...

In Person

Call Center Representative

Children's National Medical Center
Washington, DC (20 miles from Annapolis Junction, MD)
4 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
4 days ago

Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...

In Person

Call Center Representative

Home Genius Exteriors
Olney, MD (14 miles from Annapolis Junction, MD)
6 days ago

Olney, MD (14 miles from Annapolis Junction, MD)
6 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

Call Center Operator - Healthcare

Mercy Medical Center - Baltimore, MD
Lutherville, MD (22 miles from Annapolis Junction, MD)
6 days ago

Lutherville, MD (22 miles from Annapolis Junction, MD)
6 days ago

Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for our Lutherville location! Mercy Medical Center is honored to be recognized by Newsweek as one of America's...

In Person

Access Call Center Representative

Children's National Medical Center
Silver Spring, MD (13 miles from Annapolis Junction, MD)
11 days ago

Silver Spring, MD (13 miles from Annapolis Junction, MD)
11 days ago

Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...

In Person

Call Center Operator - Healthcare

Mercy Medical Center
Baltimore, MD (14 miles from Annapolis Junction, MD)
12 days ago

Baltimore, MD (14 miles from Annapolis Junction, MD)
12 days ago

Requirements Education and Work Experience: High School Diploma or GED A minimum of one year experience preferably in a medical office setting Call Center experience a plus Previous GYN experience preferred...

In Person

Call Center Representative $27/hr Rockville, MD

Beacon Hill Staffing Group
Rockville, MD (19 miles from Annapolis Junction, MD)
14 days ago

Rockville, MD (19 miles from Annapolis Junction, MD)
14 days ago

To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...

In Person

Call Center Representative (Hybrid)

KureSmart Pain Management
Annapolis, MD (16 miles from Annapolis Junction, MD)
19 days ago

Annapolis, MD (16 miles from Annapolis Junction, MD)
19 days ago

One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....

Hybrid

Remote Healthcare Call Center Representative

Conduent Incorporated
Washington, DC (20 miles from Annapolis Junction, MD)
27 days ago

Washington, DC (20 miles from Annapolis Junction, MD)
27 days ago

While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....

Remote

Outbound Call Center Representative

BrightKey
Annapolis Junction, MD
28 days ago

Annapolis Junction, MD
28 days ago

Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....

In Person

Account Service Representative (Call Center) - Outbound Part-Time

Municipal Employees Credit Union of Baltimore
Baltimore, MD (14 miles from Annapolis Junction, MD)
29 days ago

Baltimore, MD (14 miles from Annapolis Junction, MD)
29 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

In Person Part Time

View all 30 jobs

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Annapolis Junction, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Annapolis Junction, MD offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Annapolis Junction, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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