Call Center Representative Jobs in Fort Thomas, KY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-13 of 13 Jobs

Call Center Representative

Cincinnati, OH (4 miles from Fort Thomas, KY)
10 days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
10 days ago

Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...

Senior IT Client Support Specialist

Mason, OH (19 miles from Fort Thomas, KY)
10 days ago

Mason, OH (19 miles from Fort Thomas, KY)
10 days ago

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic...

Call Center Representative

Cincinnati, OH (4 miles from Fort Thomas, KY)
11 days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
11 days ago

Call Center Representative Job Locations United States-OH-Cincinnati Category Clinical Pharmacology & Nursing Job Summary We are currently seeking a full-time, office-based Call Center Assistant to...

Call Center Representative

Cincinnati, OH (4 miles from Fort Thomas, KY)
13 days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
13 days ago

Job Description: Job Opportunity Call Center Representative with 4myBenefits in Cincinnati, OH Do you have a passion for customer service?...

Client Support Specialist

Mason, OH (19 miles from Fort Thomas, KY)
18 days ago

Mason, OH (19 miles from Fort Thomas, KY)
18 days ago

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Cincinnati, OH (4 miles from Fort Thomas, KY)
21 days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
21 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Dividend - Call Center Customer Service Agent-1

Newport, KY (1 mile from Fort Thomas, KY)
22 days ago

Newport, KY (1 mile from Fort Thomas, KY)
22 days ago

center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...

Dividend - Call Center Customer Service Agent

Newport, KY (1 mile from Fort Thomas, KY)
24 days ago

Newport, KY (1 mile from Fort Thomas, KY)
24 days ago

Call Center Associate - Bilingual French Speaking

Cincinnati, OH (4 miles from Fort Thomas, KY)
24 days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
24 days ago

By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

Call Center Agent

Cincinnati, OH (4 miles from Fort Thomas, KY)
30+ days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
30+ days ago

un Call Center Agent (Lockland Ohio) compensation: Starting hourly rate $15.00 plus additional pay for third shift differential. employment type: job title: Call Center Agent Maximum is...

Client Relations Specialist

Cincinnati, OH (4 miles from Fort Thomas, KY)
30+ days ago

Cincinnati, OH (4 miles from Fort Thomas, KY)
30+ days ago

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers,...

Client Support Specialist

West Chester, OH (16 miles from Fort Thomas, KY)
60+ days ago

West Chester, OH (16 miles from Fort Thomas, KY)
60+ days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Healthcare Call Center Specialist

Mason, OH (19 miles from Fort Thomas, KY)
90+ days ago

Mason, OH (19 miles from Fort Thomas, KY)
90+ days ago

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How? Our global team of more than...

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Demographic Data for Fort Thomas, KY

Moving to Fort Thomas, KY? Find some basic demographic data about Fort Thomas, KY below.

Median Age

Average Household Income

Home Value vs Household Income in Fort Thomas, KY

Local

National

Total Population

4,513,190

Number of Businesses

91,158

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Fort Thomas, KY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Fort Thomas, KY offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Fort Thomas, KY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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