Call Center Representative Jobs in Shawnee, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 3 hours ago
At J.R. & Co., Inc., we're not just building roofs-we're building careers. Established in 1986 and proudly veteran-owned, we're an energetic, optimistic, and family-oriented construction company...
Client Support Specialist (IT-Focused)
- Liberty, MO (23 miles from Shawnee, KS)
- 4 days ago
- Liberty, MO (23 miles from Shawnee, KS)
- 4 days ago
Client Support Specialist (IT-Focused) - Future Opportunities Location: Hybrid Based in Overland Park, KS Job Type: Full-Time Pay Rate: $18/hour Were building a talent pipeline for upcoming...
Associate Client Relations Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 6 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 6 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Bilingual Contact Center Representative
- Kansas City, MO (7 miles from Shawnee, KS)
- 13 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 13 days ago
center experience....
Benefit Call Center Representative
- Independence, MO (16 miles from Shawnee, KS)
- 14 days ago
- Independence, MO (16 miles from Shawnee, KS)
- 14 days ago
Must reside in the State of Missouri Description: Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits Utilize...
Remote Call Center Customer Service Representative
- Kansas City, MO (7 miles from Shawnee, KS)
- 14 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 14 days ago
POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....
Remote Work- Overland Park, KS (15 miles from Shawnee, KS)
- 17 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 17 days ago
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
- Overland Park, KS (15 miles from Shawnee, KS)
- 23 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 23 days ago
Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...
- Olathe, KS (11 miles from Shawnee, KS)
- 24 days ago
- Olathe, KS (11 miles from Shawnee, KS)
- 24 days ago
Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a...
Call Center Representative - 2nd shift
- Kansas City, MO (7 miles from Shawnee, KS)
- 25 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 25 days ago
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Call Center Associate - Primary Care
- Lenexa, KS (6 miles from Shawnee, KS)
- 30+ days ago
- Lenexa, KS (6 miles from Shawnee, KS)
- 30+ days ago
Candidates for this position should have prior healthcare and/or call center experience....
Remote WorkFinancial Services Client Relations Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 30+ days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 30+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Client Relations Specialist - Bookkeeping
- Independence, MO (16 miles from Shawnee, KS)
- 45+ days ago
- Independence, MO (16 miles from Shawnee, KS)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Independence, Missouri, United States Description This is a fully and permanently remote work from home...
Remote Work- Overland Park, KS (15 miles from Shawnee, KS)
- 60+ days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 60+ days ago
In this role, you will be responsible for providing quality guest service standards and ensure that the goals and objectives of the Call Center operation are met/exceeded....
Call Center Rep Lead - Switchboard
- Kansas City, KS (7 miles from Shawnee, KS)
- 90+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 90+ days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shawnee, KS
Highest Education Level
Call Center Representatives in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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