Call Center Representative Jobs in Shawnee, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Olathe, KS (11 miles from Shawnee, KS)
- 2 days ago
- Olathe, KS (11 miles from Shawnee, KS)
- 2 days ago
A headquarter office in Olathe is hiring dispatchers who submit ticket orders and dispatch techs to their national accounts. Description: Candidates will be responsible for handling work ticket...
- Overland Park, KS (15 miles from Shawnee, KS)
- 2 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 2 days ago
Axos Nevada LLC Target Range: $19.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
Life Contact Center Representative
- Kansas City, MO (7 miles from Shawnee, KS)
- 5 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 5 days ago
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
Remote WorkRemote Call Center Representative
- Kansas City, KS (7 miles from Shawnee, KS)
- 9 days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 9 days ago
Call Center Agent, Customer Care Location: Remote US, must have experience. Start: May 12, 2025Type: Long Term TemporaryShift : Must be available for an 8-hour shift, Monday-Friday 7:00 am CT to...
OAM Call Center Associate - Plastics Burn & Wound - part-time
- Lenexa, KS (6 miles from Shawnee, KS)
- 14 days ago
- Lenexa, KS (6 miles from Shawnee, KS)
- 14 days ago
Candidates for this position should have prior healthcare and/or call center experience. This position is 28 hours per week....
Remote Work- Overland Park, KS (15 miles from Shawnee, KS)
- 16 days ago
- Overland Park, KS (15 miles from Shawnee, KS)
- 16 days ago
In this role, you will be responsible for providing quality guest service standards and ensure that the goals and objectives of the Call Center operation are met/exceeded....
Associate Manager, Client Relations Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 17 days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 17 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Olathe, KS (11 miles from Shawnee, KS)
- 22 days ago
- Olathe, KS (11 miles from Shawnee, KS)
- 22 days ago
Position Title Call Center Representative Weekend Days - Part Time Olathe Medical Center Main Hospital 20333 W. 151st St....
Outpatient Pharmacy Call Center Representative
- Lenexa, KS (6 miles from Shawnee, KS)
- 30+ days ago
- Lenexa, KS (6 miles from Shawnee, KS)
- 30+ days ago
Position Title Outpatient Pharmacy Call Center Representative Southlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative -assists with operations of the...
- Kansas City, KS (7 miles from Shawnee, KS)
- 30+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 30+ days ago
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....
Sr. Client Relations Specialist
- Kansas City, MO (7 miles from Shawnee, KS)
- 60+ days ago
- Kansas City, MO (7 miles from Shawnee, KS)
- 60+ days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Center Rep Lead - Switchboard
- Kansas City, KS (7 miles from Shawnee, KS)
- 45+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 45+ days ago
Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system Assist Supervisor in ensuring that Call Center Representatives...
Call Center Representative - Switchboard
- Kansas City, KS (7 miles from Shawnee, KS)
- 90+ days ago
- Kansas City, KS (7 miles from Shawnee, KS)
- 90+ days ago
Call Center Representative - SwitchboardBell Hospital Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians....
Demographic Data for Shawnee, KS
Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Shawnee, KS
Highest Education Level
Call Center Representatives in Shawnee, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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