Call Center Representative Jobs in Shawnee, KS

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

Client Support Specialist

Kansas City, MO (7 miles from Shawnee, KS)
7 days ago

Kansas City, MO (7 miles from Shawnee, KS)
7 days ago

Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...

Client Support Specialist

Overland Park, KS (15 miles from Shawnee, KS)
8 days ago

Overland Park, KS (15 miles from Shawnee, KS)
8 days ago

Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...

Call Center Agent - Nights B

Overland Park, KS (15 miles from Shawnee, KS)
13 days ago

Overland Park, KS (15 miles from Shawnee, KS)
13 days ago

Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $18.30 ($16.80/hour + $1.50 Nights Differential) Schedule: 4:50 PM - 5:00 AM // Thursday, Friday,...

Call Center Representative - 3rd shift

Kansas City, MO (7 miles from Shawnee, KS)
19 days ago

Kansas City, MO (7 miles from Shawnee, KS)
19 days ago

We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...

Bilingual Contact Center Representative

Kansas City, MO (7 miles from Shawnee, KS)
21 days ago

Kansas City, MO (7 miles from Shawnee, KS)
21 days ago

center experience....

Client Support Specialist - Greater Kansas City, MO Area

Overland Park, KS (15 miles from Shawnee, KS)
23 days ago

Overland Park, KS (15 miles from Shawnee, KS)
23 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Customer Relations Associate

Olathe, KS (11 miles from Shawnee, KS)
24 days ago

Olathe, KS (11 miles from Shawnee, KS)
24 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Agent - Days B

Lenexa, KS (6 miles from Shawnee, KS)
27 days ago

Lenexa, KS (6 miles from Shawnee, KS)
27 days ago

Position: Call Center Agent (In-Office, Day Shift – B Schedule) Location: Lenexa, KS Pay: $16.50 Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday Company Overview:...

SW KC Mkt Call Center Rep (Sat/Sun 7am-330pm)

Olathe, KS (11 miles from Shawnee, KS)
28 days ago

Olathe, KS (11 miles from Shawnee, KS)
28 days ago

The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....

Contact Center Representative

Kansas City, MO (7 miles from Shawnee, KS)
30+ days ago

Kansas City, MO (7 miles from Shawnee, KS)
30+ days ago

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...

Call Center Representative

Kansas City, KS (7 miles from Shawnee, KS)
30+ days ago

Kansas City, KS (7 miles from Shawnee, KS)
30+ days ago

The call center representative provides professional customer service to all callers in a 24/7/365 call center environment....

Customer Care Associate

Lenexa, KS (6 miles from Shawnee, KS)
30+ days ago

Lenexa, KS (6 miles from Shawnee, KS)
30+ days ago

Perks and Benefits: Medical, Vision, and Dental health plans Parental and Bonding Leave PTO 401(k) Matching Tuition Reimbursement Here at Seiler we are committed to not only manufacturing and...

Full Time Call Center Representative

Kansas City, MO (7 miles from Shawnee, KS)
30+ days ago

Kansas City, MO (7 miles from Shawnee, KS)
30+ days ago

Salary Not Available Position range in Kansas City, MO-KS Metropolitan Statistical Area $36k - $49k Per Year Full Time Call Center Representative Movado Group Inc....

Call Center Representative - Outpatient Pharmacy Services

Lenexa, KS (6 miles from Shawnee, KS)
45+ days ago

Lenexa, KS (6 miles from Shawnee, KS)
45+ days ago

Call Center Representative - Outpatient Pharmacy ServicesSouthlake Campus Position Summary / Career Interest: The Outpatient Pharmacy - Call Center Representative assists with operations of the Retail...

Life Contact Center Representative

Kansas City, MO (7 miles from Shawnee, KS)
45+ days ago

Kansas City, MO (7 miles from Shawnee, KS)
45+ days ago

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...

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Demographic Data for Shawnee, KS

Moving to Shawnee, KS? Find some basic demographic data about Shawnee, KS below.

Median Age

Average Household Income

Home Value vs Household Income in Shawnee, KS

Local

National

Total Population

74,408

Number of Businesses

1,688

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Shawnee, KS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Shawnee, KS offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Shawnee, KS

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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