Call Center Representative Jobs in Ankeny, IA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative ($500 Hiring Bonus!)
- West Des Moines, IA (20 miles from Ankeny, IA)
- 7 days ago
- West Des Moines, IA (20 miles from Ankeny, IA)
- 7 days ago
If so, our Call Center Representative could be a fit for you!...
- Urbandale, IA (9 miles from Ankeny, IA)
- 8 days ago
- Urbandale, IA (9 miles from Ankeny, IA)
- 8 days ago
Handling inbound calls from providers checking eligibility and/or claim status for members. Call center environment taking inbound and outbound calls Respond to both standard and more difficult...
- Nevada, IA (21 miles from Ankeny, IA)
- 11 days ago
- Nevada, IA (21 miles from Ankeny, IA)
- 11 days ago
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
- Des Moines, IA (8 miles from Ankeny, IA)
- 13 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 13 days ago
Client Relations SpecialistJob Description As a Client Relations Specialist, you will identify customer needs and offer professional solutions, aiming to secure bid opportunities for additional...
- Altoona, IA (7 miles from Ankeny, IA)
- 16 days ago
- Altoona, IA (7 miles from Ankeny, IA)
- 16 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- WDM, IA (20 miles from Ankeny, IA)
- 26 days ago
- WDM, IA (20 miles from Ankeny, IA)
- 26 days ago
Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs Make outbound calls to members about their claims...
- Des Moines, IA (8 miles from Ankeny, IA)
- 28 days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 28 days ago
Job Summary Details: The Call Center Rep receives requests via intercom, cell phone and line lines for help, directions, complaints and other issues from customers who are parking in the ramps....
Bilingual Call Center Representative - PHC Administrative Office
- Des Moines, IA (8 miles from Ankeny, IA)
- 30+ days ago
- Des Moines, IA (8 miles from Ankeny, IA)
- 30+ days ago
As a Call Center Representative, you will answer incoming calls to the call center to ensure efficient and effective patient communication and scheduling for PHC's medical and dental clinics....
Demographic Data for Ankeny, IA
Moving to Ankeny, IA? Find some basic demographic data about Ankeny, IA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ankeny, IA
Highest Education Level
Call Center Representatives in Ankeny, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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