Call Center Representative Jobs in Westfield, IN

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

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Schrieber Organization

Virtual Benefits Advisor ( Remote )

(Bonus points for experience in sales, athletics, service industries,student government or leadership. Bilingual candidates encouraged to apply.) We’ve Got Your Back Not licensed yet?...

Remote Work

Customer Relations Associate

  • Noblesville, IN (11 miles from Westfield, IN)
  • 15 days ago
  • Noblesville, IN (11 miles from Westfield, IN)
  • 15 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Client Support Specialist - Greater Indianapolis, IN Area

  • Indianapolis, IN (18 miles from Westfield, IN)
  • 25 days ago
  • Indianapolis, IN (18 miles from Westfield, IN)
  • 25 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Customer Care Associate

  • Indianapolis, IN (18 miles from Westfield, IN)
  • 30+ days ago
  • Indianapolis, IN (18 miles from Westfield, IN)
  • 30+ days ago

Perks and Benefits: Medical, Vision, and Dental health plans Parental and Bonding Leave PTO 401(k) Matching Tuition Reimbursement Here at Seiler we are committed to not only manufacturing and...

Client Support Specialist

  • Indianapolis, IN (18 miles from Westfield, IN)
  • 30+ days ago
  • Indianapolis, IN (18 miles from Westfield, IN)
  • 30+ days ago

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like...

Total Loss Customer Care Associate

  • Carmel, IN (4 miles from Westfield, IN)
  • 30+ days ago
  • Carmel, IN (4 miles from Westfield, IN)
  • 30+ days ago

IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team in Carmel, IN! This is an onsite position located at our Carmel, IN location. In this position, you...

Call Center Associate (Recent Grads)

  • Carmel, IN (4 miles from Westfield, IN)
  • 45+ days ago
  • Carmel, IN (4 miles from Westfield, IN)
  • 45+ days ago

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed...

ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

  • Indianapolis, IN (18 miles from Westfield, IN)
  • 60+ days ago
  • Indianapolis, IN (18 miles from Westfield, IN)
  • 60+ days ago

Company Description At AECOM, were delivering a better world. We believe infrastructure creates opportunity for everyone. Whether its improving your commute, keeping the lights on, providing...

Call Center Representative

  • Noblesville, IN (11 miles from Westfield, IN)
  • 60+ days ago
  • Noblesville, IN (11 miles from Westfield, IN)
  • 60+ days ago

Cellular Sales Call Center Representative (Outbound) Are you a highly motivated and results-driven individual with a knack for connecting with people?...

Demographic Data for Westfield, IN

Moving to Westfield, IN? Find some basic demographic data about Westfield, IN below.

Local
National
42,598
801
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
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Salary for Call Center Representative Jobs in Westfield, IN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Westfield, IN offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.2%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Westfield, IN
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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